AT&T Store Stuart Se Federal Highway

Went looking for new go phone.Don't think he knew what I was talking about.None in front,went to the back 1/2 doz times & out to talk to boss.Wasted 15 min on this farce & left. I thought this was a business.Been w/att for years & even had good luck at this store.But now ?

If there was a star any less, I'd give it.
Friday morning my mom called me and asked to ride with her to At&t because she wanted to switch her internet service from xfin to at&t.
Upon entering the building we went and sat on the orange top oval bench that is near the window. We waited.....and then approached by "Sherrie" or "Sheri" with the extremely long braids.
My mom explained to Sheri that we were looking to switch services and to see how much at&t internet service was monthly. Sheri asked my mom for her address....my mom started saying her house number and Sheri completely cut my mom off and asked for her Driver's License. A light went off in my head because after all, this is my mom and I don't even talk to her like that and as long as i live...I refuse to let anyone disrespect my mom on a subtle level.
Sheri grabbed her IPad and supposedly entered my mom address. Not even 2 minutes later Sheri told us that At&t don't cover her area.
I then told my mom, that was pretty quick. It's like she didn't even try.
As we drove off, we decided to call AT&T 800 service and right away the nice lady on the phone gave us a plan to work with. I asked her twice if at&t covered the area. She said yes ma'am twice. I then told her what happened and she apologized. My mom is an older lady and she likes to pay her own bills but I don't want her dealing with that kind of customer service so we are staying with xfin. Eventually xfin gave us a good deal. But to sum this story up, sheri did not make the most of our visit.

I visited the Stuart location today. I was helped by Aisha W. She was the only person in the store. She helped me upgrade my phone and assisted in getting all my information transferred over. She helped me and six other customers while I was there and made it look easy. She is an asset.

Thank you Javon you provided excellent customer service!

We spent 18 years with T-Mobile (which had great customer service, but terrible cell service), and we thought AT&T would be able to complete. Here is our first month's experience.
AT&T's cell service is great. Although the sales rep at this store was pleasant, she did not mention there was an activation fee; she did not submit the documents given to her for the discount we would receive monthly, so our first bill was unexpectedly high; she also did not explain the line items on the monthly bill properly. We spent 1 hour waiting for customer service to answer the phone, and I have not been able to get a rep at the store to answer the phone. However, we were able to reach customer service the next day, who explained everything thoroughly. Overall, we are not impressed.