AT&T Store Tampa North Dale Mabry

I recently purchased a new phone online and needed help with the set up. I went to the Lutz store and the gentleman there said he couldn’t assist and unlock the phone. I knew that was a lie, I figured because he wasn’t making a commission there was no point assisting me. I have been an ATT customer for over 20 years, some of their employees still don’t get how important customer retention is. I went to the 150000 N Dale Mabry location and this nice young man Jahdane was kind enough to help me complete my set up. He was professional, courteous and very patient. It was a pleasure watching him assisting multiple customers at a time without any of us feeling unattended. Kudos to You young man, thanks to you I will remain a loyal customer.

Destiny provided me with outstanding service in the purchase of my new phone. I usually dread having to deal with purchasing a new phone because it takes to much of my time. Destiny made it short, sweet and timely and very professional. Thanks alot Destiny

If I could put Zero Stars I would. The management at the store is knowingly scamming people. They will make you pay for things you don’t need to pay for in order to get phones/lines, etc. They lie to you and tell you all sorts of untrue things. They also tell you that AT&T is not situated in their system and your billing won’t be accurate for a few months since billing doesn’t know what is really going on. In the meantime, your bill is astronomical for no real reason and billing cannot help you a whole lot because they don’t even understand what is going on and they definitely agree you shouldn’t have been charged with certain fees but they don’t understand what their store did and still won’t correct their mistake. Therefore, all I am left with is to contact their FRAUD DEPARTMENT & The FRAUD DEPARTMENT of my bank to get the things removed that I shouldn’t have been charged for. Then ensure the bill is correct for next month and if not go to Verizon or T-Mobile. However, trading in a phone I already owned for another phone and adding the $5 a month IPad “deal” they were having has caused me a LOT of time, energy, resources and large amounts of money, fees and my bill to be all out of whack. I’ve called customer service and had at least 2+ hour phone calls MAY, JUNE & JULY and still nothing has been fully resolved. I would say stay away from this store with a 20 foot pole!!

The employee did not have enough knowledge about Samsung and Android phones