AT&T Store Tampa North Dale Mabry

If I could put Zero Stars I would. The management at the store is knowingly scamming people. They will make you pay for things you don’t need to pay for in order to get phones/lines, etc. They lie to you and tell you all sorts of untrue things. They also tell you that AT&T is not situated in their system and your billing won’t be accurate for a few months since billing doesn’t know what is really going on. In the meantime, your bill is astronomical for no real reason and billing cannot help you a whole lot because they don’t even understand what is going on and they definitely agree you shouldn’t have been charged with certain fees but they don’t understand what their store did and still won’t correct their mistake. Therefore, all I am left with is to contact their FRAUD DEPARTMENT & The FRAUD DEPARTMENT of my bank to get the things removed that I shouldn’t have been charged for. Then ensure the bill is correct for next month and if not go to Verizon or T-Mobile. However, trading in a phone I already owned for another phone and adding the $5 a month IPad “deal” they were having has caused me a LOT of time, energy, resources and large amounts of money, fees and my bill to be all out of whack. I’ve called customer service and had at least 2+ hour phone calls MAY, JUNE & JULY and still nothing has been fully resolved. I would say stay away from this store with a 20 foot pole!!

wanted to thank Danyelle and Travis with all their help when getting new phones and plan.

The employee did not have enough knowledge about Samsung and Android phones

Complete team are very professional with great customer service communication skills able to help navigate me through my selection on an upgrade or opening a new line. Thank you all for your awesome work!