AT&T Store Wellington Wellington Green Commons

My Husband and I were blown away with the customer service we encountered today. Out Tech Miguel was patient, professional and extremely knowledgeable. I highly recommend this ATT store. Actually the entire staff was friendly and greeted each person who came in the door.

I want to thank the associate Javon M. He was so kind and helpful to me when my phone broke and I was having a tough day. He gave me good advice and worked with me to find the best and most affordable solution instead of just trying to make a sale.

I completed my transfer under an hour and it was quick and easy. Everything was explained in detail in a way I could understand.

On 11/9 I spent over an hour in the store with a representative to preorder an iPhone for my daughters birthday. He seemed more concerned with changing my plan than actually helping with my needs. Come to find out he put the address in wrong and the phone has not been delivered. I have spent all day on the phone trying to have this resolved. FedEx has told me that I cannot pick up the phone and it will be shipped back. I called the store today all morning and no one picked up forcing me to call a different store to ask for assistance and they also couldn’t help me. I called the store back and the original representative told me it was my fault the address was wrong. I asked for the area managers number and was told I cannot have it and someone named Anthony would call me back. When I spoke with Anthony he told me to go to fedex and show my ID to pick up the package after explaining that fedex has already told me I cannot do this. I again asked for the area managers number and was told that she won’t be calling me back because she “doesn’t deal with these types of things on the weekend” and if she does call me it will be Monday. My daughter was expecting the phone which will now be shipped back to AT&T according to Fedex and not one single person was willing to assist me. The phone is now on back order and I have no idea when I will have a phone for my daughter. This is NOT how I wanted to spend my Saturday and I am highly disappointed by the customer service I received from multiple people.

Great service! ATT customer service over the main office/phone is a total nightmare. But the store employees have been able to help me on issues that took forever through their main site. I will always call this store before contacting the horrible corporate reps which is most of the time an overseas call center that I cant even understand half the time. Thank you Wellington store for giving me my sanity back! lol