AT&T Store Wellington Wellington

Wow!! Loved my experience at the store. Roberto made the lengthy process easy and I felt very well taken care of and confident in the successful transition to my new phone. Thank you, Roberto!
5 Stars for you!!

Zack was very professional and quick.

Thanks Zack,

Megan

Service was exceptional! Very professional, kind and knowledgeable. Roberto was perfect to work with. Went above and beyond.

I had some complicated problems involving two of my phones. Will Jackson could not have been more helpful and friendly. If all AT&T employees were like Will Jackson AT&T would put Sprint and Verizon out of business.

Worst customer service ever! First of all I entered the store and was not greeted. Sat and waited and 20 minutes later I asked to be checked in so I could talk to someone. Only 2 associates were helping customers on the floor. I hear one say there were 2 on break. It was 2pm on a Sunday and there were 4 other customers sitting and waiting. I saw the associates in the back peek their heads out the door a few times but never came out. Finally after an hour someone came out from the back. I had purchased a screen cover the weekend before and when installed the associate put it on crooked. When I mentioned it she took it off and reapplied it again, then a third time. I asked if removing it so many times would cause it not to adhere well. She said no and if there was a problem to bring it back and they would replace it. So that's why I was there. The screen protector had caught on the corner of my pocket and cracked within a few days. I spoke to the associate and she said she was not supposed to change it, but she would this one time. Next she came back and said they didn't have any in stock and only had a different brand and I would have to pay for it. I asked to speak to a Manager, so the Manager Melissa came out. So now I know there were 2 associates and the Manager in the back with at least 4 customers waiting an hour to meet with someone. I asked the manager if she would make an exception and replace the screen with the other brand and she straight up said no and to go to another AT&T store. I told her I had waited an hour and it was ridiculous that she had 2 associates and herself in the back with a crowd waiting. She immediately gave me an attitude and demanded I leave the store. I have never, ever been treated with such poor respect. I will never go near this store again. It's sad considering I have been a customer of AT&T for 20 years. Stay clear from this store!