AT&T Store Wellington The Mall at Wellington Green

Giving a generous 1 star because it should have been -5

Alex is rude and disrespectful. Has an attitude of being above everyone else. No wonder he works in this store because he can’t get a job anywhere else. Eric doesn’t know what he’s doing and doesn’t care. This is a franchise and they do not care about customer service because they get paid too little. I suggest going to the corporate store just outside of the mall. But if you like condescending people this is the place to be 🙃 Also they hand out phones without checking ID’s. Imagine a customer telling the workers how to do their job. Madness

Moral of the story - this place isn’t worth a penny

Be careful with the sales people because they don't mention the additional fees at the moment of sale and you will get a bad surprise in your bill

I went to the AT&T Wellington location in hopes ofgetting a iPhone 7Plus with 128gb. When I got there I told the salesman what I wanted. He then comes out with a phone in which I thought it was the iPhone 7Plus w/128 gb. He then proceeds to transfer information from my old iPhone 6 to the new iPhone. While he was doing this I asked him if this was the iPhone 7Plus w/128gb. He then tells me it is not and that what I am getting is a iPhone 8Plus w/64gb. and that I do not need 128gb because on my iPhone 6w/64gb I have only used half (1/2) of that. Then he says the iPhone 7Plus is older model and is harder to get. Now the way that statement sounds to me is that you did not have the iPhone 7Plus W/128gb so you decided to give me a iPhone 8Plus w/64gb without telling me. If I had not asked about the iphone he was giving me I would have walked out of there thinking I got a iPhone 7Plus w/128gb which I would not have. I then told the salesman that I did not want anything to go to the iCloud. His response was you are going to want your photos backed up by the iCloud and proceeded to set it up with my photos being backed up by the iCloud. Well now my iCloud is full and I cannot back up my iphone cause my iCloud is full. And if I understand correctly to resolve this problem i need to hook up my iPhone to a computer in which case I do not own one. So that was another problem I was faced with. In conclusion even though I am upset at what happened with me I do not blame the young sales person entirely. The young salesman I had has a lot of good attributes as a salesman and is still an asset to AT&T. He just needs some guidance in areas to make him a better salesman and should be trained as such by AT&T. As important as a survey is to a business too much emphasis is put on them. Besides it is not so much asking a customer to take a survey on how well you are doing as it is what you do with the information on the survey after you receive it. Other than that I find AT&T is still a good company. After all they must be I still have my home phone, cell phone and internet through them.