AT&T Store Atlanta Brookhaven

The staffing is horrible- there is usually a long wait (even before covid). Some of the employees are really good (camelia & amy were wonderful, knowledgeable and professional), but on my visit 12/24 the employee (Damian) set up a new line instead of upgrading the phone I was purchasing as a gift. Damian realized that he made a mistake and told me to come back to fix it but to not come in right after christmas or New Year's because they would be slammed- he never said it had to be fixed within 14 days and the 5 times I had come back there was over an hour wait to see representatives and he was not there. I went in and spoke with another rep (Danielle) yesterday- they would not do anything to swap out the incorrect case because it was 17 days (not 14) and then said she resolved the issue with the two phone lines, which she did not do! She simply switched sim cards which meant I was still be charged for 2 lines. When I called 611 to check on the changes, I was told she just switched sim cards and had to now keep both lines because the installment on the new phone was still attached to the new phone number. I called the manager (Steven) and he was not helpful at all. He told me I have to wait for the employee in question to return from vacation before even doing anything or attempting to try to help. I was also sold the wrong case w/phone and was not told (and the receipt only says DEVICES not ACCESSORIES) has a 14 day return period so I am out of luck (the printer was not working so I only had the email receipt). Not only did the representative add a new line instead of upgrading, he sold me the wrong case! Instead of validating that the entire transaction was botched, he simply did not care or care to try to do anything to help the situation. Steven could have tried to think outside of the box to help diffuse or resolve the issue instead of escalating my discontent or been sympathetic to not only have been sold the wrong case but also have had my phone line set up incorrectly. I called 611 and their loyalty rep was able to resolve and said the manager could have and should have done what he did as a work around. Proper and capable management of this location is severely lacking from scheduling to "managing' issues or upset customers.

I went into this AT&T store with my son to upgrade his phone. We had an appointment, and Phillip S. greeted us and began to help us right away. He was AWESOME! We were never rushed, he answered all of our questions when comparing several different phone types, and he helped with the set up of the new phone as well as the screen protector and case. I really like tyhe fact that Phillip took the time to learn exactly what we wanted/needed before he just "sold" something to us. I have been an AT&T customer for many many years, and service like this is exactly why! Thanks so much Phillip!! We will be back!

Horrible experience!!!I have never been in a situation like this in my life. I had an appointment scheduled and was basically thrown out of the store by a manager after waiting for more than 30 minutes. All I asked was what's the point of making an appointment when the store operated on first come - first served basis. The manager was basically yelling at me!! Unbelievable!!!

Great experience! After a poor experience with another at&t store, I had to come to this store to exchange my phone. The associate was pleasant and even helped me get a discount on a case.

Just left and had terrible customer service. The sales lady did not even look at my phone. Told me that it couldn’t be fixed and then went and sat down and started to play on her phone. When I went to look at other phones she never asked if I needed any help, just continued to sit on her phone. I left and will be buying my phone from a different store.