AT&T Store Atlanta Across Lenox

Yesterday afternoon I drove 30 minutes to this location to get my screen fixed because my last time in the store was pleasant and the workers were helpful. This time was a whole different experience. The sales rep and manager? were working together and since the sales rep didn’t address me directly about my issue she would whisper and show her manager something on her device. It felt really weird as if they were being shady and talking about me in front of me. The manager didn’t seem to understand that the last time in the store I had been told different information regarding the screen repair and she kept changing her information as she didn’t know the protocol and had to look it up. The whole interaction was off putting and I felt extremely unwelcome. Despite the misinformation the whole attitude of the workers was rude and did not make me feel good. They were very defensive when I told them one of her workers had told me something else the last time I went in. The interaction and unprofessional manner bothered me and that’s why I felt it necessary to write this review. I work in customer service for the airlines and would never be allowed or condoned to treat paying customers the way I felt.

I had an appointment and I got a third in time but when the store wraps so me they close the shutters on me and refused to let me in I had a to walk two miles together and I couldn't even get to help I wanted.

Not a great experience. Came in at 8:55 to buy a wall charger, explained to the associate that the hotel did not have any and my phone was dead. I was told "too bad, register as put up" and they could not help me. Unbelievable. Store hours are 9 not 8:55 This should be in an instruction manual how not to do something very disappointed.

Great people, great atmosphere, and great service! Tremeka and Nick both helped me set-up my new phone and walked me through the trading in my old phone. They were patient while I figured out how to download all my data from one phone to the other.

The customer service was excellent that morning from the team of eager and knowledgeable AT&T staff. It made me feel good to be a customer and renewed my belief in the direction of the company. Please make sure to check out these wise individuals for all your product and service needs.