AT&T Store Atlanta Across Lenox

Nalania was amazing. I have been an xfinity customer for 20+ years and she was able to clearly articulate the recent direct tv changes and benefits of the service. I made the switch and she was able to save me some money.

Tre helped a client of mine today with an android issue. Incredible, professional, and courteous support.

After going to 3 different AT&T stores the fourth store was a charm. Friendly service from all of the staff and the manager was able to take the time to help me and not send me to yet another store. Thank you for great customer service!

Yesterday afternoon I drove 30 minutes to this location to get my screen fixed because my last time in the store was pleasant and the workers were helpful. This time was a whole different experience. The sales rep and manager? were working together and since the sales rep didn’t address me directly about my issue she would whisper and show her manager something on her device. It felt really weird as if they were being shady and talking about me in front of me. The manager didn’t seem to understand that the last time in the store I had been told different information regarding the screen repair and she kept changing her information as she didn’t know the protocol and had to look it up. The whole interaction was off putting and I felt extremely unwelcome. Despite the misinformation the whole attitude of the workers was rude and did not make me feel good. They were very defensive when I told them one of her workers had told me something else the last time I went in. The interaction and unprofessional manner bothered me and that’s why I felt it necessary to write this review. I work in customer service for the airlines and would never be allowed or condoned to treat paying customers the way I felt.

I had an appointment and I got a third in time but when the store wraps so me they close the shutters on me and refused to let me in I had a to walk two miles together and I couldn't even get to help I wanted.