AT&T Store Augusta Augusta

Denice and Gregory made our phone transfer an ease, answered every question, and gave GREAT SERVICE! Both of these deserve more than 5 STARS!

I haven't been able to call out, receive calls, text or receive texts in over a week. Been to the store 3 times at 2 hrs wait time each time. Payment has been made at the kiosk last week. No one is helping!!!!

Rich at the Wrightsboro Rd location was excellent! He was friendly, courteous, informative, and very helpful. He helped me get the best deals and discounts. He was very patient and knowledgeable. Great service!

We had great customer service from Tay !!

Please if you have to go to a AT&T store please don’t go to the one in Grovetown or Wrightsboro Rd. Corinne M.( store manager) at Grovetown was bi poplar and ill-mannered . She was impatient and when it was 15 minutes to closing she states to me that she was no longer going to help me because she and I wasn’t emotionally attached. She stated that she had a long day and didn’t appreciate the way I told her 3 times that 2 other employees had previously told me something different. She told me she apologized and why must I repeat myself. I stated because employees weren’t getting the proper training if they were giving out incorrect information. I explained that my husband being station somewhere is why I needed to use a power of attorney. She stated that I couldn’t unless I had his driver licenses. Really?? She said she wasn’t staying to assist me because the store was closing in 15 minutes and that I should go across town to another location. She states that she didn’t work for the store anymore she was just helping out because they wouldn’t release her bonus. Please help me share this post because this is not customer service I expect to receive. I went across town to Wrightsboro Rd where I was able to receive the phones my husband purchased for our family. While waiting Justin ( employee) referred to my son as a monkey. Are we really calling black American children monkeys in 2021. Justin kept stating that the store closed in 30 minutes and that he hoped everything on my husband end moved faster. AT&T please do better back ground checks on your employees and provide better customer service training. This was unacceptable At&T. My family is highly disappointed.