AT&T Store Augusta Augusta

Please if you have to go to a AT&T store please don’t go to the one in Grovetown or Wrightsboro Rd. Corinne M.( store manager) at Grovetown was bi poplar and ill-mannered . She was impatient and when it was 15 minutes to closing she states to me that she was no longer going to help me because she and I wasn’t emotionally attached. She stated that she had a long day and didn’t appreciate the way I told her 3 times that 2 other employees had previously told me something different. She told me she apologized and why must I repeat myself. I stated because employees weren’t getting the proper training if they were giving out incorrect information. I explained that my husband being station somewhere is why I needed to use a power of attorney. She stated that I couldn’t unless I had his driver licenses. Really?? She said she wasn’t staying to assist me because the store was closing in 15 minutes and that I should go across town to another location. She states that she didn’t work for the store anymore she was just helping out because they wouldn’t release her bonus. Please help me share this post because this is not customer service I expect to receive. I went across town to Wrightsboro Rd where I was able to receive the phones my husband purchased for our family. While waiting Justin ( employee) referred to my son as a monkey. Are we really calling black American children monkeys in 2021. Justin kept stating that the store closed in 30 minutes and that he hoped everything on my husband end moved faster. AT&T please do better back ground checks on your employees and provide better customer service training. This was unacceptable At&T. My family is highly disappointed.

Rasheda Jackson was my sales rep today. Came in to add new line of service. Excellent customer service. Would recommed her to other customers

Came In to exchange phone spoke with Rasheda Jackson. She was great. She helped me with exchanging device and sending back a device ordered online

Rasheda was very helpful in finding us what we wanted with our upgrades and payoffs. She answered all of questions and was very friendly! Told us everything we needed to do in case we didn’t like one of the phones. How to transfer said products and personal information from one phone to another.

My wife purchased a phone from ATT. They told her she could return it at the ATT store with buyers remorse. She tried to return it and they told her she had to mail it in. They said they could not transfer contacts from her old phone. She had a very negative experience there. We will be switching providers soon. Been with ATT since cell phones came out. Very poor customer service at Wrightsboro road store. It is no stars if that was an option.