AT&T Store Evans West Augusta

Back in July, this store ran a BOGO offer on the Samsung S21 Ultra and IPhone 12. Few months later, we're paying a $500+ bill. Call ATT, customer service representative states they never had a sale like that. Go back to this store, they too claim they never had a sale like that and put the blame on one of their sales associate who handled our account, who wasn't at work at the time. Wouldn't have gotten 6 phones all to pay full price for each. Wasn't the first time this store screwed up our account. Would love for ATT to get this settled because, after all, this "authorized dealer" is a representative of ATT and it doesn't speak highly of this company if shady business practices are allowed.

Just received the best customer support from Aries at the Evans office on Washington Road. Clearly and quickly solved my questions. Greeted me as I walked in and had a great smile. Good job!!!

Horrible service. Representatives are ghetto and rude. I am disgusted with the music played there. It is not fit to visit with family.

My 91 year old mother's cell phone was not working on Saturday. After a phone conversation with a representative, we were told that her phone was becoming obsolete and we were to go to the local store to receive a replacement. The sales manager at the Mullins Crossing AT&T store, Reggie Mcbride, went above and beyond to make my mother and I get the information and help we needed. He worked online and by phone to get my mother a replacement, which was not being given at the store but by mail. He also helped my mother with her home AT&T service. He would not give up until he got my mother the help she needed. Being 91, my mother was confused by so many attendants telling her different information but Reggie made everything crystal clear with a gentle demeanor and compassion. The world could use more customer service employees like Reggie Mcbride. He deserves recognition for his kindness that day. You all need to know what a fantastic employee he is!!

TLDR: Shady sales practices; not an actual AT&T store. Avoid this store and go to the actual AT&T store on Wrightsboro Rd.

I wish I could give them zero stars. Customer service is terrible. The manager doesn't return calls. Went in to purchase a phone for my relative at full retail price. They refused and would only allow purchase via installment?! I contacted AT&T and was informed that this store isnt an actual AT&T store, but an "Authorized Reseller" I contacted the parent company to get answers on why they were going against AT&T policy... No response.