AT&T Store Grovetown Steiner Way

Outstanding service... My wife and I visited the store and we were helped by the employee by the name of ARI. She did a great job. She helped us with problems with our cell phones, and we appreciate all she did. Thanks for your service, and we also want to thank NAE for all she does for ATT.

Outstanding Service. Nae is a very intelligent person. She solved my problem very fast and I appreciate everything she did. ATT needs more employees like her. Thanks Nae, and again, your efforts are very, very appreciated. Thanks... and hope to see you again.

Please if you have to go to a AT&T store please don’t go to the one in Grovetown or Wrightsboro Rd. Corinne M.( store manager) at Grovetown was bi poplar and ill-mannered . She was impatient and when it was 15 minutes to closing she states to me that she was no longer going to help me because she and I wasn’t emotionally attached. She stated that she had a long day and didn’t appreciate the way I told her 3 times that 2 other employees had previously told me something different. She told me she apologized and why must I repeat myself. I stated because employees weren’t getting the proper training if they were giving out incorrect information. I explained that my husband being station somewhere is why I needed to use a power of attorney. She stated that I couldn’t unless I had his driver licenses. Really?? She said she wasn’t staying to assist me because the store was closing in 15 minutes and that I should go across town to another location. She states that she didn’t work for the store anymore she was just helping out because they wouldn’t release her bonus. Please help me share this post because this is not customer service I expect to receive. I went across town to Wrightsboro Rd where I was able to receive the phones my husband purchased for our family. While waiting Justin ( employee) referred to my son as a monkey. Are we really calling black American children monkeys in 2021. Justin kept stating that the store closed in 30 minutes and that he hoped everything on my husband end moved faster. AT&T please do better back ground checks on your employees and provide better customer service training. This was unacceptable At&T. My family is highly disappointed.

Not a customer and never will be. If I could give you no stars I would. Your reps that walk around in our neighborhood should be a little more respectful of people's property especially when people have camera and catch your rep hit a car of ours after the second time they come to a person's house. Especially when the rep see's our camera and talks to it. I will be making sure to tell everyone in our neighborhood to watch out for your reps and what they did. Very unprofessional get better employees.

Very nice, a welcome when you walk in the door. Things I did not understand about about the phone was explained to me with patience. She was not in a hurry, she wanted me to fully understand all my questions. It was a good experience! I will go back to that store!