AT&T Store Gainesville Gainesville

My wait to speak to a customer service would have been at least an hour on two separate days. So I ended up scheduling an appointment and that went great and my problem was resolved. The customer rep was very knowledgeable and did an excellent job, however more staff is definitely needed.

I have shopped at this store many times over the years. They are always busy and it always takes a while. Yesterday was by far the west experience I have ever had in customer service. I had already called AT&T support. I had made an order In the store over a month and a half ago for 2 apple watches. We paid the taxes and set up the lines and everything. We were told they were on back order and would be delivered mid October then two days ago out of the blue I get an email from AT&T saying the order was cancelled with no explanation. I called customer service and they said I would have to call the store directly since the order was placed there. The first call Danielle, I think, answered the phone. She didn’t look into it at all asked for no information just said they can’t do anything about it after the order is made. I was trying to explain what I had already done when she hung up on me!! I called back and spoke with Heather I asked to talk to a manager she said they were busy but that she would look and see what items they had in stock. She did not come back. Instead Kayla who said she was a manager got on the phone. She said they only had one watch in stock. She also could give me no clarification on why my order was cancelled or what I could do to resolve it. She kept saying everything would work out in 7-10 days and that they might get some in but that I would have to come back to get any help. She was very snippy and short and acted like it was burdensome to deal with my concerns. I told her I would NEVER use their store again and she had the audacity to reply “That will be just fine”. I was already over the lack of customer service at this establishment but after that I am through. With her as a manager it is no surprise the reviews for this store are so low. I think they all need to be sent back to school for customer service lessons.

I had a rather complicated situation that required more time and effort than usual from an employee. Yet, Kayla worked tirelessly to help me, not just on one day but when we came back a second day to continue delving into the problem, she assisted me without hesitation. I am grateful.

The start of buying new phones for my husband and myself was great! However we had some issue transferring items from our old phones to our new phones and this when our service took a turn. We were told by our sales associate that we were taking too long and that basically our time was up. He ushered us out the door and we were left with four phones none of which worked. We spent hours trying to resolve the issue ourselves. I have never had that happen before. Had he taken his time help us we would have left happy customers. We will not be returning to this location and hope that other stores are willing to help their customers after they have gotten their sale. Very disappointed with my first experience as an ATT cell customer.

Literally 3 People in the store. No other customers and the salesman Charlie ideas was so very rude and snappy! Kept interrupting me and wouldn’t let me even finish what I needed. Just wanted to send me to call Customer Care or go to Best Buy to get the phone diagnosed. I had other issues I wanted to get resolved but he was into big of a hurry! For nothing because there was no one in here. Don’t go to the store!