AT&T Store Hinesville West Oglethorpe Highway

Florian was great, I have been dealing with him since Alltel and I am a LPN, he told me about FirstNet and the incentives and promotions that came with it, I was really impressed and he took the time to get what I need and will be referring others to him

First of all, definitely not giving this store 5 stars. My husband and I had the employee named Crystal. She seemed nice. BUT, would not STOP pushing the AT&T tv service on us when we kept telling her that is not what we came for. I told her from the get go we came to upgrade my phone. She continued to walk us over to the tv in the store and kept telling us we needed it. We needed it for the kids, blah blah blah. My kids are still in diapers. They’re way under 2. They don’t need a tv service to play games on. Seriously?! Then we finally got to sit down and start getting the account pulled up. She kept pushing it. Would not stop telling us to get it. She then changed it our account without asking us if that was what we wanted or not. She didn’t give us an option. Then, finally got my phone out. She didn’t hand it to me. Didn’t let me put my phone case on it or anything! My favorite part about getting something new, is the unboxing. Like seriously? Didn’t even offer to let me do it. Then, walked me over to the phone cases. She just grabbed a glass screen protector and told me to get it because it’s good. Really?? I can’t look? Weird. So I start looking at cases, she proceeded to tell me which ones not to get. What?? Also weird. Went back and sat down, STILL PUSHING THE TV service. Like come on lady, really? I said I didn’t want it. She handed me a flyer for it and everything. 😡 I became extremely annoyed. She seemed nice at first, but why can’t I pick my own stuff out? Why keep pushing stuff onto me when I told you once I don’t want it? I’m not going to repeat myself. Because of people like that, this store deserves 1 star. Poor customer communication and service.

Flo is great, he listens and does his best to get issues resolved.

I usually come to this specific store because the employees are usually helpful and empathetic to my questions and concerns . This time I went in and was greeted by TENE who was not at all in the mood to service me. Her whole mood was rude and answers to my questions were short and condescending. I was not impressed.

Flo is very helpful and gives honest answers. He does not stir you wrong and recommends the best phone according to what you tell him.