AT&T Store McDonough McDonough Hampton Road

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Map of 1420 Highway 20W in McDonough
Get directions to AT&T Store at 1420 Highway 20W McDonough, GA
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Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

1420 Highway 20W
McDonough, GA 30253
US
We are located in front of JCPenney, next to Freddy's.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Get the best seats in the house
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Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
iPad Pro (2021)
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GET A BETTER, FASTER INTERNET EXPERIENCE
Check your eligibility. AT&T Fiber may now be available at your McDonough address!
Comparison between AT&T Fiber and AT&T Internet speeds 75Mbps and below.

Special offers and new phones for McDonough

  • Smartphone
    Samsung Galaxy Ultra 5G

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  • AT&T Apple Watch BOGO

    Smartwatch

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  • iPhone SE

    SMARTPHONE

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    5.00
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    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in McDonough

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in McDonough?
    50.00
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    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the McDonough Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Mcdonough AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Mcdonough AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Henry County NAACP Juneteenth Celebration - Sat, June 19, 11am-3pm
We have a front and side parking lot available for our customers.
manager photo
Meet our manager
Mel leads the team of friendly experts at the Mcdonough AT&T store and has been with AT&T for 33+ years and is proud to serve the Mcdonough community providing the best in wireless and entertainment solutions. Mel is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    I'd purchased a new phone for my sister and converted her existing phone # from Sprint all thru the AT&T website (I wouldn't recommend it). Still couldn't receive calls after working on it with phone support and another store for a week and a half. Came to this store, and Dylan was able to work with AT&T Support/Sprint to resolve the problem very quickly. Very patient and professional!! You're going to want to hang on to him.
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • full starempty starempty starempty starempty star1
    ABSLOLUTLY ABISMAL. STAFF SLOW, UNHELPFUL, UNWILLING TO DO THEIR JOBS. DO NOT GO TO THIS STORE IF YOU EXPECT TO ACOMPLISH ANYTHING.
  • full starempty starempty starempty starempty star1
    Extremely Poor Customer Service from Manager Nora. She answered the phone without a hello and when I tried to be friendly and engage, she continued to be cold. She gave me an immediate “no” to my issue without taking accountability of the stores part or expressing any type of empathy. When I asked for her managers information, she referred me to Customer Care at the 800 #. I will never shop there again!
    Response from AT&T
    Hi Tequila, M.. Serving our customers with the best service possible is something we strive for every day. Thank you for bringing this to our attention.
  • full starempty starempty starempty starempty star1
    Horrible customer service and communication. Installation appointment scheduled for Saturday, November 7, anywhere between 9 am and 11 am. After waiting all day—at the house, due to no communication on what time the technician might show up—and after spending hours on the phone with customer service, the second customer service employee finally reveals that a technician was never assigned to our house. A technician is assigned; the technician calls and says he won’t be able to make it. Another call to customer service: now they can only reschedule my appointment for November 17, anywhere between 9 am and 11 am. It is Sunday, and I am happily set up with Xfinity, so I can work tomorrow.

    More details on the failure to communicate by the communications company, AT&T, is below:

    10:50 AM: A sales rep shows up: the technician is running behind; she states he should be there by 11:15 AM.

    11:15 AM: The sales rep is still sitting in the driveway. I ask her what time the technician will be there. She says to call her if he is not there by 2 pm. I tell her I’ll call at 1pm.

    1 pm: I call her. My call is not answered, because she is on the phone with her boss. She tells me to call customer service.

    1:30 pm: I call customer service.

    1:45 pm: a customer service employee tells me the technician will call me in 20-30 minutes with a specific ETA.

    2:20 pm: I return the call to customer service, because I never received a call.

    2:30 pm: a customer service employee tells me a technician was never assigned. He assigns a technician.

    2:45 pm: the technician calls and says he will not be able to make it, because he has other jobs ahead of mine for the day.

    3:00 pm: I call the sales rep who says she will see what she can do. After I hang up, I call customer service to see what they can do.

    3:15 pm: I’m on the phone with customer service when the sales rep returns my call. A resolutions manager, with the sales rep on the line as well, tells me I have to re-schedule for November 16 or wait and hope the technician shows up today; if I wait, my re-schedule appointment will be pushed back even further. I inform her, admittedly with a little frustration at this point, that is not good enough, because I have to work from home—and I was on the schedule and ready for 9 am to 11 am this morning. She begins to yell at me “Sir, you don’t understand, etc.” and then hangs up. I return to talking with customer service who confirms the technician likely won’t make it and sets another appointment for November 17: over one week from my initially scheduled appointment.

    I hang up and call Xfinity. I am now set up with Xfinity within 24 hours. Yesterday was an absolute nightmare dealing with AT&T. My experience shows that the customer needs to be aggressive—i.e. be demanding and repeatedly call at the outset of the appointment—with the employees to have follow through on AT&T’s part: being nice and understanding, even with admitted frustration along the way, proved that I would just get kicked around from one person to the next—the blame it on somebody else game. My advice would be to choose another provide
    Response from AT&T
    Hello Robert W This is not the experience we wanted you to have. Our goal is to provide a better experience in the future.
  • full starfull starfull starfull starfull star5
    Great service

Cellphones, plans & accessories

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POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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