AT&T Store Newnan Newnan

I went to see Susan at the ATT store in Newnan and she again was so professional and helped me do some things that I really should have had to call tech support to do. I want to thank her for helping me with this tech support when she didn’t have too!

I am a long time AT&T customer and was having issues with my phone plan and devices. I had to wait over 45 minutes to be seen by someone in the store, but it ended up being a really good experience because of the store representative, Susan Kennedy. She apologized for the long wait and listened to my issues and made me feel valued as a customer. I was ready to leave AT&T because of the issues I was having with connectivity and billing, but Susan reminded me what I did like about AT&T which one main thing was customer service. When I and my daughter called tech support, they had not been able to help us but Susan ended up showing me some features in my settings that fixed my issues and I’m no longer getting these crazy charges for over the limit data usage! If you need somebody who can actually help you with your phone issues ask for Susan Kennedy. She’s the best!

We are new customers and we worked with Scott Gray. He gave us great service and answered our questions, making our move simple and painless.

The wait time was entirely to long considering I ordered online and received an email that my order was ready to pickup. I witnessed a few different customers lay down items and leave frustrated. One sales team member was having a personal conversation with a female customer that stretched an issue that should have taken 15 mins max to resolve into well over an hour. The part that was the most irritating to me was the store manager was on site but kept going back into the office area and only coming to the sales floor when one of his sales team had a question. They did not get customers signed in for up to 30 minutes after arriving. I’m guessing so long wait times don’t flag in their systems. Every other AT&T corporate store I have been to had a dedicated person greeting guests as they arrived and signing them into the waiting list as well as checking out people just buying off the shelf items so they don’t have to wait behind people getting phones. I bet this location’s accessory sales are low.

This trip to AT&T in Newnan was great. The store was nice and the staff was even nicer. They greeted everyone as they came through the door and told them someone would be right with them.They took their time with their current customer before moving on to the next one. I felt just as important as all others who walked through the door.