AT&T Store Ringgold Nashville Street

Worst experience ever. Exceedingly rude staff.

All these customers leaving bad reviews are just entitled. Have some patience and grace especially when they work to help in the best way they can with the limited amount of employees.

Called this store to check availability of a certain phone and was told they could not give stock information over the phone because it is illegal. However, we had talked to 4 stores already and they had all told us if they had the phone or not and what alternative they could offer us. I asked her if she could just tell me if I would be wasting my time if I drove over there and she said she could not answer that. We were in the area at the other local store who was sold out, so we drove the 15 minutes to this store to see if they had it. The associate was immediately on tilt when we came in since it was 20 minutes prior to closing. She intentionally carried a nonsense conversation on with the previous customer just to put us off. They discussed Christmas dinner and Pokémon go. Forty minutes later they finish their conversation and and leave. She was short with us as we explain what we want. She then tried repeatedly to tell us we could not upgrade the phone and activate it later. We explained we had talked to AT&T and knew we could. Finally, she reluctantly agreed she could do it. At this point, she decided to tell us we were rude on the phone to her and yelled at her. This is false, I may have been condescending when she said she couldn’t do what the other stores did, but no one yelled. This then led to an absolute melt down and a very disappointing experience. She could have been friendly and the hero, but instead she chose poor customer service and a bad attitude.

Terrible! We were lied to by Bobby who has been fired for doing to multiple people. But ATT won’t stand by the words of their employees! The manager Bret (i think is his name) told me to come in at a certain time. I got there early (over an hour before closing) and after sitting for thirty min he looks at me and says i don’t think I’ll get to you today. You need to call customer service! They also never turned our old phone in to revive the free upgrade and can’t seem to fix that either! I wish we could give a 0 star!

The lady manager at the store is deceitful. She sold my husband 2 sets of buy one get one for a dollar Apple watches and did not tell us there would not only be the charges for the watch at 17.67 but also on all 4 there would be a $10.00 Apple Watch charge for service plus taxes. Totaling an extra $33.14 on our bill for 2 watches and charges of 17.67 for 2 watches. So we went back trying to return the watches or get a credit on our bill and everytime my husband talks to her she says she is going to have her boss call us so we can discuss what happened. She Intentionally did not convey the proper information which is a criminal offense to get them to buy something without full knowledge of the ending result after purchase. She has lied to us over and over about getting the owner to get together with us. She even printed out my bill in front of us for the last 6 months like she was very concerned. She is a liar. Do not ever use any authorized dealer to do business with especially Ringgold AT&T. They should be shut down. And AT&T should get involved with the liars at this store. BAD BUSINESS!!