AT&T Store Ringgold Nashville Street

Terrible! We were lied to by Bobby who has been fired for doing to multiple people. But ATT won’t stand by the words of their employees! The manager Bret (i think is his name) told me to come in at a certain time. I got there early (over an hour before closing) and after sitting for thirty min he looks at me and says i don’t think I’ll get to you today. You need to call customer service! They also never turned our old phone in to revive the free upgrade and can’t seem to fix that either! I wish we could give a 0 star!

The lady manager at the store is deceitful. She sold my husband 2 sets of buy one get one for a dollar Apple watches and did not tell us there would not only be the charges for the watch at 17.67 but also on all 4 there would be a $10.00 Apple Watch charge for service plus taxes. Totaling an extra $33.14 on our bill for 2 watches and charges of 17.67 for 2 watches. So we went back trying to return the watches or get a credit on our bill and everytime my husband talks to her she says she is going to have her boss call us so we can discuss what happened. She Intentionally did not convey the proper information which is a criminal offense to get them to buy something without full knowledge of the ending result after purchase. She has lied to us over and over about getting the owner to get together with us. She even printed out my bill in front of us for the last 6 months like she was very concerned. She is a liar. Do not ever use any authorized dealer to do business with especially Ringgold AT&T. They should be shut down. And AT&T should get involved with the liars at this store. BAD BUSINESS!!

This place is terrible. We returned equipment 2 months ago. They said because we paid cash they have to send a check in the mail. 8 weeks later and they still have our $80 dollars and everyone we speak to is unwilling to help they continue saying “check is in the mail.” I believe this will have to come to a civil matter now that they have kept our money.

Always a different manager at this store! The last manager they had let me trade in 2 smart phones for $300 to come off my bill. Come to find out, he wasn't authorized to do it and ended up moving to west Virginia and I only had $145 taken off. The manager that's there now said she is going to try and get the credit on my bill that's owed to me taken care of.

My transaction was awesome. Very professional and knowledgeable staff. Fast service and was treated like a valued customer.