AT&T Store Suwanee North Duluth

Over 3 days and 4 different employees I have to say I am disappointed in this store. I was having several issues with my phone the 1st person I spoke with (Jose??) backed up my phone and told me to factory reset it, I asked him if I will have all of my stuff especially my photos and he told me YES. Well guess what when I restored my phone NO PHOTOS, over a years worth GONE! When I went in the 2nd time and spoke with 2 other employees (very nice and helpful) they tried everything to help me, called ATT IT support and they started a claim to fix my problem, I was told they will call me back within 24 hours to see if they can fix my issue (can't receive/send text messages). Day 3 I went back in the store after the 24 hours and talked to the same nice man to see if he can help again, while he was trying to help the store manager (Edward) came over and interrupted us and said I need to just purchase the protection plan because they are the only people that can fix my phone, that the ATT IT support won't be able to fix it and they just say they will but they won't fix it or call me, they just put in a claim to shut me up, that I HAVE to purchase this plan. I was so mad that he was just all about selling me something and NOT helping that I left the store. As soon as I got home my phone was fixed, so he just fed me a bunch of lies to make money. I won't be visiting this store again. I am a very long term customer and and very upset that it's all about getting MORE money from me and also the fact that they did NOTHING for me about erasing all my photos, NOTHING!!

Casey is very professional and helpful. He is very supportive and patient with the customer. I had very excellent experience with AT&T and highly recommend to talk to Casey at This lactation. Casey has the best customer service that I have had ever seen. Thanks!!!!

It was OK. In general, when I have been in the store, the staff is unfriendly and not 100% attentive to your need(s) and Questions. They are young kids with little or no experience with helping and serving the public. Basically, their job is to take the money from people paying for a product. They are not well schooled in all the workings of the product.

The tech was least interested in helping and full of attitude. I won’t repeat this store

Not bad,not good. My son-in-law knew more than store employee. She didn’t update new phone nor did she give me anything that would help when I got home.