AT&T Store Suwanee North Duluth

Contrary to the most recent reviews... and society is quick to note the negative and not mention the positive as it's what is "expected". Our experience at this store was VERY GOOD! The team member that took care of us as well as the assistant manager were attentive to and listened to what our interests were. They answered a number of questions and it was obvious they were knowledgeable. We pursued different options and they helped us determine the best choice for us which included the best cost to us. Only reason not rating a 5 is the wait was about an hour. But, we expected the Sunday after Christmas there would be a wait. I hold AT&T responsible for the staffing, not necessarily the Mgrs. Been a customer since 1991 and hope I get the same team member when I go back to this store.

Service from agent was great but manager on duty on Nov 27 was terrible. We called to ask for my online order and he out on hold then said order was ready. Drove an hr order was not even pending. Very rude and super unhelpful. Then he called me rude in front of other customers. Said my fault that order was nothing his system. That is why we called. No accountability.

Terrible service. My son got a new phone with the $700 trade in. Took his old phone back in today and was told We could only get $350. Phone was not scratched and was screened when we bought the new phone. Complete scam . Loyal AT &T customer since 1992. Will be switching services soon.

One of the worst corporate stores. For some reason their first response is always no or it can't be done without trying to help. The Manager of this location is not customer friendly either.

Agent decided to argue with me about how At&t stores are not the same. One store may be a “franchise” while this one is a corporate store. One does not work with the other even though they are AT&T stores. “That’s how Taco Bell works, menu prices are different”. Offered advice that they may want to communicate between stores to help customers better. Told me I should go to another store because this is a corporate store.

This is the representation for AT&T? Unbelievable poor customer service. Want to argue with customers? Apple store sells your product and offer superior service.