AT&T Store Kahului Kaahumanu Mall

Excellent customer service. Allen was friendly and extremely helpful. He went above and beyond to make sure our needs were met.

Initially my experience at the AT&T Maui Store was a huge disappointment as I had a 2:00 p.m. appt on Saturday, 5/8/21, but did not meet with a helpful AT&T staff until ~2:25 p.m. I was greeted by a male AT&T staff at the front store entrance doors and I told him I had a 2:00 p.m. appt. He then said he would list me in the queue then offered me to wait inside the store. I took a seat on the couch in front and was pleased to see my name listed in the queue visible in the store...I wanted to make sure my name was listed in the queue. Despite this fact, I observed three other walk-ins come into the store who were provided assistance before me. There was a female AT&T staff who had just gotten done serving a customer, but she did not bother to acknowledge me and went to the back part of the store to sit on a table with another male AT&T staff...let me guess, perhaps they were on their lunch break. Finally, a male AT&T staff asked me if I had been helped and I explained that one of their staff greeted me and put me in the queue. This second male AT&T staff tells me that I'm not in the queue. Interestingly, when I looked at the visible queue board, my name was obviously removed and no longer there.?.? I let this second staff know that the first guy who greeted me told me he would put me in the queue and that I did observe my name listed in the queue which interestingly is no longer there. This second staff then tells me he'll get somebody to assist me as he had to go to lunch. Thankfully, I was finally assisted by Alan Salazar who identified himself as the Store Manager. I let him know what had shockingly occurred and that it's no way to do business and they should improve their customer service or risk losing customers. Alan was very professional and provided me with excellent customer service. I appreciated his calm demeanor especially since I was so upset with the initial poor customer service displayed by several of the AT&T staff. He also assured me that he would be sure to address my concerns with his staff. I let him know that I want to stay with AT&T so want to provide them with honest feedback that will hopefully help them to address the concerns and keep their customers. Alan was very understanding and expressed appreciation to me for my constructive criticism. Please keep Alan as an AT&T Store Manager as I believe he is capable and committed to making the AT&T Store a better workplace and to providing superb customer service to our Maui community. Mahalo nui to Alan for making my 0 star experience turn into a 5 star one! =)

We were very pleased with the customer service we received from the manager Alan. Our issue was handled promptly, thoroughly and understanding the issue we needed resolved. Very much appreciated. 5 stars would be our minimum rating.

VERY,VERY,VERY, BAD! Their Customer service agents are liars and scam their customers!

I want to thank Tre for the wonderful customer service he has provide to me. He helped me set up my new phone and he interested me in getting the TV system through AT&T. He is great at his job. Mahalo Nui.