AT&T Store Springfield Wabash

Benjamin T. On Wabash ,Springfield, Il Was outstanding in solving my email problem!!!!!! Great guy!

Terrible customer service. I had an appointment for 2:30. I checked in and noticed there were several groups of customers just waiting. One of the employees was talking to customers at a nearby table. Sounded like he was making conversation with them rather than actually getting anything done. Another employee appeared to be busy with a customer but was in the back more than helping. The only other employee I saw was the one checking people in. There was a notice board and I saw my name at the top of the list for appointments and that I was checked in. There was another list for walk-ins. After waiting a half an hour I noticed that my name had gotten moved from the appointment list to the walk-in list and I was number 2. I asked the employee at the door about this and he disappeared behind the swinging doors. At this time I noticed the employee who had been chit chatting with a couple had finished with them and was now chit chatting with a gentleman who had just walked in.
Since the employee who had disappeared behind the swinging doors had not reappeared, I got my coat and walked out. On my way out I said to the chit chatting employee who was now talking to the same customer in the parking lot, “Bad service”.

I won't even give the store a star more like negative 5 +. HORRIBLE SERVICE! There were many customers waiting and WAITING while the too few employees who were supposedly "working" either took breaks and slothed around the store indifferent to the very long line. I asked to see Nick, the manager, he also slothed out about 15 minutes later. His excuse was obviously rehearsed saying they are the 3rd largest busiest ATnT store in the country. Well, duh, that's no excuse moreover I inquired wouldn't that mean you have more people to assist clients, especially on a holiday? Why wasnt he out there helping? Ridiculous. He also said the greeter was supposed to ask me why I was there - well, he did not and nor did he ask the other 5 people who entered the store after I did. I ended up leaving and got much better service at Best Buy where my issue was resolved in less than 10 minutes. I'm leaving ATnT and I'm not alone. HORRIBLE!

Typically, I avoid stopping in ATT stores at all costs. The wait is always long and the employees are often rude. Because of my past experience, when I purchased my new iPhone, I opted to have it delivered to my door. No waiting in line, no rude employees.

When my phone arrived, I needed help. Yesterday, I went to the store on Wabash and, as usual, was placed on a list. I expected to wait a short while as there were a few customers ahead of me. To my surprise, within five minutes, Orville stepped in! He walked over to me and said, “I can help you!” He smiled, and was pleasant. Orville assisted me in updating my phone and transferring my information.
He didn’t complain, act bored or insinuate that I was wasting his time. Orville was AMAZING! Great customer service and ZERO commission! Thank you, Orville, for making a typically unpleasant experience, enjoyable.

All the AT&T Stores in Springfield, Illinois just hire Sales Individuals ~ (no more service after the sale) This is so, so sad!! I'm 74 and a Ma-Bell customer since wall phones and Ring Downs, it has all gone really gone Down hill!! No Pun ~ Since the government split them up. Trying to keep up with today's communication world, I have tried to get issues resolved for my Landline. Forget It!! I called an actual AT&T Stores, I was told to go to Walmart. (of course you know they will not have the knowledge Needed) Any kids reading this - educate yourself with all and any electronic and communication information. Fend for yourself!!