AT&T Store Bedford Bedford Shoppes

I had a HORRIBLE customer service experience at this location, which is not a corporate store and the manager (Kayle Wood) was rude. I had been in the store on a previous day with only one employee working was not instructed properly and told me that he was unable to review my account. Also, unable to print a receipt but would be glad to email that to me. Very unprofessional! I went to a corporate store in the morning and advise to make a drive back to Bedford since that was the store I made the purchase. This INCOMPETENT district manager explained to me that their policy is to not credit/refund anything which this was due to my error for following instructions. Funny as I have NEVER been an AT&T employee and was not aware that I am responsible for their employee's knowledge. The Bloomington store is much more competent and able to handle customers. I feel sorry for the folks of this town for having to tolerate this kind of representation of this company. I was only looking for a credit which should have been provided to me if they actually followed company policy. Unable to resolve since this store just makes up policies on the fly. I suppose when no one is held accountable for their actions anything goes at this store. I was given the email account of this manager which was not even a company email address nor was this supposed manager able to supply me with a business card. I look forward to making as many people aware of this as possible. Please be warned they have no idea how to actually help customers for this company.

Horrible customer service !!! I purchased two screen protectors from here, one on Thursday 4/16/2020(no receipt given) and one Friday 4/17/2020 (receipt given). I asked about the lifetime warranty and how to provide proof of purchase and was told to keep the receipt or take a picture. I asked about a receipt for the one I bought on Thursday and was told they emailed it to me which I never received. Both of these were quick sales and not put against my account (not sure why it wasn’t put on my account). After looking at the receipts I noticed the name and phone number on the receipt didn’t match my name and number. I was told by Rachel P and the store manager that it didn’t matter, no one would ever question the different name/number on the receipt. Supposedly they could verify my identity by the last 4 digits on my credit card..... not sure how well that’ll work. When asked if I could return the product I was told no because the protectors had already been used, one of them was installed 10 minutes earlier by an employee which has bubbles all over the screen.......... When asked if I could just have them replaced and the new ones added to my account I was told there would be a $15 charge for a protector that is supposed to have a free lifetime warranty (the reason I bought the ATT brand). I am extremely dissatisfied and will never be doing business here again. I’ll make the drive to Bloomington

Was turned away from store at 6:30 when the store says it is open until 8pm. Returned the next day and was waited on by a very rude lady that spent most of her time texting on her phone. Told me how to finish what I had requested on my own. Very unprofessional!

We went in to purchase a new phone. The girl that helped us was named Lindsey. I would wait in line if I had to. I always wait for her because over the past two years she has helped us and she has spoiled us at the same time. I’ve never had better customer service than I get with her. She never disappoints. I wish everyone in customer service was as great as she is.

I went to the store with a few minor issues and was honestly not expecting to be helped a whole lot. I was very wrong. One of the ladies in the store went way above and beyond to help me resolve all my issues and got me a great deal. She was very nice, and knowledgeable. She even called me after I left to let me know I could be getting even more of a discount on my bill! Very very happy.