AT&T Store Owensboro Owensboro

went in today they had only 1 rep and 3 at one table talking. After an hour of waiting I ask to use the restroom and they said none available. We left and will never go back in there again. I will be reporting them for not having a public restroom as well.

I WAS IN THERE FOR OVER 30 MIN NEVER HAD ONE PERSON TRY TO HELP ME HAD TO WALK OUT

Selina was ready to go home so she was refusing customers saying she could not help them. Then she refused to help me over a mask. I told her I have medical reasons. She demanded to know what they are. I told her HIPPA says I don't have to disclose my medical information. She demanded again to know. I told her "I have PTSD and I could start screaming at people." She said she was going to call the police! I said why? She said You threatened to scream at people. I said "No.. that is my disability." You asked me. The incident should be on camera. Please review this. I have never been treated so poorly at an AT&T store before. I was trying to add 2 phones and phone lines. I may switch service after my public embarrassment in the Owensboro Hwy 54 store.

Selena was awesome to work with! I broke my phone and came in to get a new one. She was extremely helpful & super friendly. She was super personable and a huge help! She definitely knew what she was doing!

Went to pick up a phone that I paid for online. Upon entering store I was not greeted or acknowledged. I waited 30 plus minutes and was never spoken to. I stopped an associate on her way to the back and asked about my purchase and was told that they had not processed my order and that I would need to wait longer.. Online it states that 2 hour pickup is available at this location. Asked about coming back at a later time due to needing to return to work and was told yes but was not asked for my name or if I wanted to schedule an appointment. While I understand that it is the holiday season and they are busy the store should be better staffed especially due to the location.. at the time I arrived there was one person waiting and four more people came in needing assistance before I left.. none of them were greeted. There were only three staff in the building. I am very unsatisfied with the service given and will not return to this store in the future unless absolutely necessary after this transaction.