AT&T Store Thibodaux Thibodaux

Anyone who has a clue about business, will quickly pick up on the way AT&T trains their staff to undermine their customers. I am never one to complain, but they deliberately tried to deceive me. After I was told the iPhone I requested was in stock, the salesman pitched this "promotion" to me. The words used to explain this promotion were pieced together in a way to hide what was realistically being sold. I asked him, kindly to repeat the promotion. After 3 times of him giving the same promotion rundown, I realized that he was pitching me a $700 trade in credit when adding a wireless phone line. This promotion exists outside of adding another line. I kindly told him that I was not interested in adding another line and that I solely wanted to apply the $700 trade in credit to my new iPhone purchase. He then told me in that case, it would be easier for me to purchase the phone through their online portal. I responded that I'd rather have their support in the purchase/set up process to make sure that everything went over smoothly. He acknowledged my request and asked what size (GB) I wanted for my new phone. I told him that 256 GB would be ideal, but I would consider other sizes. After he "checked" for that particular size, he came back out and told me that he made a mistake, and there were no iPhone 13 Pros (my initial request) in stock. With all the back and forth to the inventory room, and account review, I knew exactly why suddenly they had no phones available. Adding an additional line would have not been a promotion at all and would have cost me more money. I am positive that if I had agreed to his "promotion" I would have walked out with a new iPhone 13 pro and somebody else at AT&T would have to deal with a confused and frustrated customer once the bill was delivered. This is bad business and morally reprehensible.
Unfortunately this was not the first time this happened, so shedding light on these tactics was compelling.

Clinton was great to work with. I had a much better experience at the Thibodaux store than the previous location I visited. I was greeted promptly and helped quickly with an Iphone upgrade.

All of the associates seemed to be pleasant and helpful.

Eric was a pleasure to work with. Courteous, professional and patient with all our questions. Helped us decide what phone best suited our needs. Answered questions and gave advice when asked. Also reviewed our plan and saved us money.
Spoke with several other employees while in the store. Each was friendly and courteous.
Thanks to all.

Two weeks ago today my husband and i went in to upgrade our phones and had a great experience with one of the managers. Looking at the account after purchase I notice another line was added that we did not know was added. When calling to schedule an appt. A Rep answered and was rude. Went to my appt and talked to the same Rep that sold us the phone and everything was suppose to get resolved about added line error. Once getting off phone with Customer service the sales manager comes over and tells me the trade in on line was void if i take phone line off. She was very rude and her tone was defensive. I then asked for my money or phone back and was told NO! I Then said i was going to call Customer service back and she proceeds to say that Customer service doesnt control what they do in store with an attitude. Mind you i was already in store working with other rep and Customer service to fix issue. She then tells me to get out. I did not want to leave and she calls the police on me! As a Customer i have never been so embarrassed or attacked due to wanted something resolved that they made error with. I hope OLIVIA at the Thibodaux store is reprimanded for her behavior and lack of professionalism and CUSTOMER SERVICE when speaking to customers. No matter if a customer is upset or confused or whatever self-control and tone is important when dealing with public and she definitely lacked that! I will never go to the Thibodaux store again due to this incident. Mark the rep i worked with in store on the hand was a joy and he has GREAT customer service.

Excellent customer service. No waiting without an appointment.