AT&T Store Hanover Arundel Mills Mall Store II

Visited this location while on vacation for a charger, I should of researched before purchasing, but was sure a rep would be knowledgeable about a product before selling it. I specifically asked the rep if there was a wordless chargeable compatible with iPhone 7Plus and was told it would work with all the iPhones; so of course did not work, luckily my hotel was near the mall so went for a refund the next day. Same rep in the store and greeted while helping another customer, no problem waiting; 10 mins later finally comes to assist and advised that the charger he sold me does not work with this iPhone series and now looks up to see that it only works for 8 or higher version. Assuming I would get my money back I can only get a check mailed back to me when I paid in cash... no refund policy explained at all and no apology about the misinformation about selling the wrong product when I would have to go back to that specific store for a refund or exchange. Then told me to go to corporate store ( which they have no affiliation) that I could possibly get a refund. Told me manager would be back and thats there policy although their reps have no knowledge of products. If you're selling to customers look it up, ask another employee or try the product out with the customer’s device. So I took the charger back for an exchange for another and once again the rep does not advise they cannot exchange but will MAIL the full refund to me. No apology for inconvenience nor selling g the wrong product when it was clearly their fault. I would never buy anything else from this location or any AT&T store that’s not a corporate store, because at the end of the day it’s about the customer service and making the customer aware of certain policies.

The guy who helped me in Arundel mills mall was great. As soon as I walked in he greeted me, he knew a lot of knowledge about the products and he was able to answer all of my needs. Whereas I went to the AT&T outside of the mall (next to dollar tree) I was NOT greeted when I entered the store I was the only customer in the store upon 3 representatives . I felt unwelcomed and when I asked questions regarding my phone service the women was unable to answer all of my questions. Her response to all of them was I have to call customer service. Then when I called customer service they told me that she should of been able to answer my question.The man who helped me (AT&T across from chevys) answerd all of the questions I asked before and gave me great customer service.

Very great service, easy transition to new phone just didn’t have the color I wanted