AT&T Store Waldorf Waldorf

After completing an online curbside order. I arrived and waited outside for 35-45 mins and went in to wait another 15 mins to be serviced. I provided my temporary paper ID provided by the state and was denied because its can no be scanned. No way for my ID number to be used. After this news I was upset and management showed no empathy. My husband and mom who are authorized account attempted to have a conversation about what the other possibilities where and the lady simple said if you don’t a physical ID we scan we can’t help you because we have to know who you are and walked away. How rude. I was aasured I can come back which I will but the inconvenience after waiting a hour, the rudeness, something I paid for that’s mines. I am loyal customer for 5 years have to deal with because rudeness a mishap of my ID when there should be more options made available. I

We worked with Aaron, he was very helpful and kind. We ordered my new phone and had to bring the old one back in. When we returned to the store Aaron recognized us right away. And although he was busy he offered to help us out and multitask. We were in and out of the store in 10 minutes.

While my daughter dish wasn't working, the tried calling several times. Phone hung up without getting an answer. Evidently DirecTV is closed. No help line working. Quarantined is less fun

The best customer service around. Very kind a patient fellow by the name of Low helped me

Great