AT&T Store Newton Newton

Thank you so much,Tyler for everything that you help us on 8/27/21.

Jenasis was great! She was so professional, efficient and knowledgeable. It was our favorite AT&T experience. Thank you! We'll certainly be back

I was having a hard time figuring out which phone I wanted and Jenasis and Misty were of great help!

I have never been treated as poorly in a store as I was by two employees at this Needham Street location yesterday. I have several phones where I use ATT prepaid. I went to the store to pay 2 accounts. I asked if I could have an appointment. At first, I was accommodated. Then it got worse. It turned into a 6 hours of waiting and calls to not get it resolved and kicked out. The first female employee told me that neither account was active because I was late in renewing. She said one moved to Verizon and lost both phone numbers. I found she was not correct on either account. The male was there but not assisting me. I called Customer Service and they told me one phone was never ported over and other phone should be able to be renewed. I went back in store to ask to add minutes to the phone that could be renewed. She snapped at me that she was too busy and I was wrong. I finally got another staff to add minutes. I went to Verizon for other phone. They told me the port didn't work from ATT. I spent an hour on phone call and returned to ATT. I was met with the same 2 extremely rude staff, now 6 hours later. One told me that he was was expert in Verizon and I had to make sure the transfer code was right. He was demeaning. He stated three times "you don't comprehend meaning you don't understand"... When I tried to explain to him of the problem, he and the woman snapped that they would charge me if I didn't know the correct password. The man said he had no obligation to port the number or talk to me. (Umm... I think that is his job). They both kicked me out of the store accusing me of being rude. They told me to not return to ATT. I will be moving all pre-paid accounts and business out of there to another company . Horrible service. Avoid.

I was assisted by Kevin today. I was purchasing a new phone. His customer service skills were perfect. Very helpful, informative and friendly. His time was greatly appreciated.