AT&T Store Wayne Willowbrook Mall

This is a corporate store, however when I made an appointment to switch post-paid to pre-paid service (a switch which can only be made at a corporate store) I was immediately turned away. The store employee literally told me "We don't do that here" in that language. Like um hey who is the customer in this situation?

I was frustrated and forced to call AT&T. I spent 30m waiting to speak to a representative at this store once the AT&T rep confirmed it was a store service. The store rep then took a total of 1.5 HOURS to make the switch. I was told the system went down multiple times, this is so unusual. Unreal. I wish I never had to deal with this store.

Bad location - go elsewhere or be prepared to fight for your service.

If I can give this location ZERO stars I would! We met with a salesperson named Carmen who was nothing but rude and did not want to assist us! Inquired about the possibly of upgrading a phone and asked if we can get anything for trading the phone, she answered no rudely because it’s cracked which I understood. Followed by the next question, what are the options to upgrade the iPhoneX and again she said you can’t get any money for the phone (first of all, learn to listen to the customers question first, Carmen!) She didn’t bother to go into our account to see the options available, everything was no in a non-friendly manner! I worked for AT&T many years ago and I know great customer service is top priority! I NEVER write reviews but her customer service skills were absolutely unacceptable! I have been customer for AT&T for the past 16 years and I have never experienced customer service like the one received today! Do better AT&T of Willowbrook mall and train your employee to be courteous and helpful to customers!

Stephanie Aragon is the best! Professional, respectful and so patient with our issue. It took her a while to resolved it but she did not gave up on us.

I walked into the store in the mall and ask if they can help me with my clean she said she can’t do nothing you need to call it’s a different department she cannot help she was very rude I came home and called my insurance and they told me that they should’ve help me in the store I went to a different store to help me fax in the affidavit paperwork and the gentleman was very nice in Little Falls and said she never should’ve told me that they’re supposed to help

Great Customer Service....Very Knowledgeable.....Did what she could and Got me going. Also helped delete some things on my account. A great asset to ATT. Thank You Again.