AT&T Store Troy Brunswick Plaza Shopping Center

Customer service was generous and amiable - as she juggled two other customers! (I'm sorry I didn't catch her name)

This is the worst customer service I have ever experienced, and that’s saying something. All 3 employees were more worried about watching House on TV rather than actually help. I was told at first that the SIM cards were messed up on both tablets, he set them on the counter and said “you need to go back to the store that did it to get the right SIM card” when I asked why they couldn’t do it he said “I’ll have to charge you for the SIM card” when I said fine charge me then. I was told that a mistake was made on my account at another store and that “I didn’t create the problem, you need to go back to the other store so they can fix it.” When I asked for clarification he continued with his back to me watching House. By the time I left there I was just shy of irate. I will NEVER EVER go back to this store. I will drive the extra 15 minutes to Crossgates Mall, the employees there are super friendly and helpful. They aren’t rude and you don’t feel like they have something better to do. Tried to leave zero stars but that isn’t allowed so I guess it’s a 1 star

Terrible!Terrible!!Terrible customer service!! Just came from this location and I never had a problem in the past. However, this evening, an incompetent rep by the name of Trevor decided that he would change the company’s policy by locking the doors 15 mins early and having the nerve to chill on his phone. After politely knocking on the door, he answered and the first think out of his mouth is, “I need to leave in 10 mins, do you have a quick question?” I responded that’ “I am here to purchase a $1000 phone and if you can’t help me, I will take your district managers contact info. He provided me with his managers info and I am on hold currently with AT&T as we speak, waiting as they researcher his district managers number. I have been with At&t for 15 years plus. Thank you Trevor!! You have a bright future in retail ahead of you and I will now take my business to Verizon and ensure that you are held accountable for being an idiot!!

We came to the store at 6:30pm on a Saturday and Manny was working with other clients finishing their phone transfer. He was overly kind ensuring that he would help us when the other client was taken care of. He went above and beyond to ensure that our new line could be added staying late in order to help us out and am overly excited to have our line added to AT&T! Thanks again for the wonderful service!

Always have a great experience in there. The guys are super helpful. This particular time the one gentleman helped my husband and I upgrade our phones and was patient making sure everything transferred over properly. The employee is always so happy when we go in there and it makes it a great experience.