AT&T Store Charlotte Promenade

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM
230 E Wt Harris Blvd
Suite A-6
Charlotte, NC 28262
US
We are located in Promenade shopping center, at the intersection of E WT Harris Blvd and N Tryon St.
(704) 503-0800(704) 503-0800

To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.


• Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.


• We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.


• We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.


• Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.


See details.
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At this time, we are reminded of and grateful for our brave military and first responders. Please join us for First Responder Fridays from 10:00am to 11:00am. We are opening an hour early just to serve you!
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories. .
Fast. Free. Convenient with curbside delivery
Place your order online, then visit our store to pick up your order with our NEW curbside delivery! Subject to availability. Order must be placed by 4pm local time. Restrictions apply.
AT&T has the fastest wireless network in Charlotte
New nationwide results from Speedtest® by Ookla are confirming what our wireless customers already are enjoying.
INTRODUCING AT&T TV
AT&T TV combines Live TV, a huge On Demand library, Cloud DVR storage, Voice Control, plus access to 5000+ TV & music apps all in one device!
5G Phones From AT&T
Experience the future of mobile communication now─with AT&T 5G phones like the Samsung Galaxy S20 5G, Samsung Galaxy Note10+, LG V60 ThinQ 5G & more. Limited AT&T 5G availability. May not be available in your area. See att.com/5Gforyou for 5G coverage details
YOUR DEDICATION. OUR APPRECIATION.
Learn how to get unlimited wireless for less than $27/mo. for four lines.
Get our lowest price ever on fiber-fast internet
For a limited time, enjoy Internet 300 for the price of Internet 100 - that's 3x the speed for more surfing, streaming, and gaming.

Special offers on your favorite phones

  • iPhone SE (2020)

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • Samsung Galaxy S20 5G

    Learn how to get the Samsung Galaxy S20 5G for $10/mo plus a $150 reward card when you buy online. Req's new line, qualifying installment & unlimited plan.
  • iPhone 11

    Learn how to get up to $500 in savings ($350 bill credit & $150 reward card) when you buy an iPhone 11 online. Req's new line, qualifying installment & unlimited plan.
  • Google Pixel 4

    Learn how to get an Google Pixel 4 64GB for $5/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts).
  • LG V60 ThinQ 5G

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID iPhone SE (2020)

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Charlotte Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Looking for the hottest new device or an awesome accessory? Our Promenade Store has got you covered. We're your one-stop shop in Charlotte. We have phones, tablets, wearables, and more that you'll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that --and more. And while you-re in the store, make sure to check out our DIRECTV and AT&T TV NOW packages. They deliver the shows and movies people love talking about. So, no that you know us a little better, stop by our Charlotte, NC store located at 230 E W.T. Harris Blvd, Suite A6! We'd love to get to know you.
Where to Park
Plenty of parking in front of our store or in the shopping center parking lot.
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than Phillip. Phillip completed his BA in Political Science and History and has held many different assignments for AT&T. Phillip is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Phillip & team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than Phillip. Phillip completed his BA in Political Science and History and has held many different assignments for AT&T. Phillip is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Phillip & team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Completely dishonest group of people. They gave us a quote in writing for what our monthly bill would be, only to find out that they have $130 worth of hidden, undisclosed monthly charges (on top of what we were quoted!) Called customer service, who told us that we were "upsold" on a much more expensive package and that the promises we had been made were not possible. Went to the store and showed them the deal we had in writing and they informed us that there are always hidden fees and they have no way of knowing what those will be when they sign an agreement.
    Several things that they lied right to our faces about. There is just a lack of integrity. These guys are thieves - plain and simple. We had been customers for 14 years straight. But we're going with a different service now. Pedro, one of the managers and the most of the salespeople seem nice and kind - but will lie to get the sale. Hope this alert can help someone out there. I almost have never written a negative review in my life - but this one is warranted.
  • 5 out of 5full starfull starfull starfull starfull star
    The best store I never been ever the teams work so great really friendly and amazing personality I recommend this services 100 %
    Response from AT&T
    Hi Gabriel! Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers and look forward to seeing you again in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    This is the worst at&t ever. They have the worst service. They did not acknowledge when we came in. I had to initiate and ask to put my name on the list. I very disappointed, they should have at least acknowledge us and put our names on the list as we wait.
    Response from AT&T
    Hi A.B. We are sorry you were not helped immediately. We hope to serve you better in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Horrible experience! Went to store on January 8,2020. We were told we were eligible for 2 new phones for only the taxes which we paid. Signed up for auto pay should save us some money. Monthly bill had been 246.00 after this new plan which we thought was going to be a little less was 418.00!! Thank goodness the auto pay was not set up or we would have been overdrawn! I had budgeted for the previous amount . I called Customer Service no help there. Went into store thought it was all worked out and we were even going to try Direct TV. But then I had to call Customer Service again to have a couple numbers and the insurance for them taken off per info given to us by rep at the store and no, no, no we could not do I had to keep them for at 3 months. Cancelled the Direct TV I sure don’t want to have to deal with ATT Customer Service on anything else!
    Response from AT&T
    Hello Kay! This is not the experience we wanted you to have. Our goal is to provide a better experience in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Customer service was horrible !! The manager told me her job was to assist her employees not customers ! Would not recommend this location to anyone
    Response from AT&T
    Hello Precious. This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the customer service you deserve.

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