AT&T Store Coos Bay North Bend

this is the most unfriendly ATT store I have ever visited. They keep the i-13 display locked down in an unmovable position and REFUSE to unlock it while standing there so a customer can examine the phone. The store staff are short in their replies, and borderline rude at times. I have been a ATT customer for more that 20 years if I take away the 2
years I was with verison I have been with ATT or Ma Bell since the 1970's;and do not like being treated like a common criminal... afraid I will take the phone and run. good grief Im 70 years old. I am being forced to drive 2 hours one way just to physically touch and view the operation of the i-13. This is No way to treat customers. If theft is that big of a problem then hire a security guard and put them at the door. The ATT store in NORTH Bend at the phony Village knew how to treat customers, this new store score is ZERO at its best but that is not an option here.

have repeatedly called store but cust service said RINGER WAS OFF!Deplorable service

On 12/29/2021 I went to the AT&T in Coos Bay, Or. I wanted to start a new line and my partner wanted to upgrade his phone, and when we walked in there were 6 people waiting ahead of us. We put our name on the waitlist. When we left there were 6 more people waiting. There was only one employee there and his name was Adam. This employee is a ROCKSTAR. He acknowledged every guest that walked in and assured them that he would do his best to help them as soon as possible. Even while helping the current guest, he was able to assist others without making anyone feel neglected. I can tell everyone was impressed by this employees ability to be warm, welcoming, and efficient in his workflow. He answered all of our questions and never made us feel rushed. He was very patient and gave us top notch quality service . His services was impeccable, I had to go out of my way to make sure that I write this review to acknowledge the quality of customer service and work ethic he brings to AT&T. He may have provided one of the best, if not THE BEST, customer service I’ve witnessed or experienced at any mobile service company. Adam, you are awesome. I hope you get a raise, a bonus, and so much more. You are wonderful at what you do and it was an honor to me and my partner to be your guest. Everyone in that store saw how hard you worked that night, and I hope you get the acknowledgment you deserve. Keep up the hard work!

Great customer service from Kalee. Much appreciated.

Stay clear of Helena at this location. She is very rude, condescending and doesn't mind giving you dirty looks. I called her out on it and her response was "whatever" paired with an eye roll. Management Team really needs to take her off the floor.