AT&T Store Eugene West Eugene

Christian W.was outstanding. He took his time to switch us to a better plan, saving us money. He was very knowledgeable and pleasant. He explained everything in a manner that was easy to understand. Thanks Christian for the excellent service!

manager and sales person on thur 5/28 /20 in just minutues fix my e-mail of which I have been calling att custermer service and yahoo for 2 days im very grateful for their service rob roberts

Manager Richard went out of his way to save the day for my 92 year old mother. She had purchased a phone charger from the Valley River AT&T store the previous week and then they refused to let her return it because she had no receipt. They claimed that they were unable to go back more than 72 hours to look up a previous purchase on their system. I called the West 11th store and talked to Richard. He first told me that the Valley River store should be able to find the receipt on their system and since she bought it there, it would be best to return it there. But then Richard did some research on his own initiative, called my mother and said he found her receipt by going into the system. He told my mother to come in to his store on West 11th and he would refund her money. 30 minutes later, all solved. Richard then called me to say everything was taken care of. Now That's Customer Service. WOW!
My mother visited the Valley River Store multiple times to solve this problem and only received frustration and anger from the experience. Richard solved everything in an hour from one phone call.
If you want to do business with AT&T in Eugene - do it at the West 11th Store. Avoid the Valley River experience.

I had an 11:30 with Paige. I have no idea why she completely blew me off even after being alerted to my being there. None. I'm stumped.....I will try the South Eugene store later on. Ive been with AT&T for years, so much for loyalty....

Very friendly staff, fast service and quick to the point!