AT&T Store Portland City Center

I had an appointment to switch the sim card from my old iphone to my new iphone. I also had questions about transferring data to my new iphone. Ryan was extremely helpful and I am a very satisfied customer.

I'm a paying customer, my phone was completely dead, I simply walked into the store on 3rd avenue in Portland and asked if they would lend me a charger for a few minutes so that I could call someone to help me find my way around town because I was lost. Rather than help out one of their loyal customers and be decent people they told me rudely that they had no charger I could use in the whole store (which I know isn't true because they pull out a charger every other time I go into their stores for assistance). One of the employees then proceeded to actually look up directions on his phone and tell me where I could walk to charge my phone (another 8 or so blocks away). In general just the worst display of not only customer service, but basic human decency. Learn how to treat people, but especially your customers who already overpay for everything with your company as it is.

I was told when ordering a new piece of equipment that I needed to get a new phone number for it. When later speaking to a representative on the phone to turn off my previous number the online rep said that because my previous device was eligible for upgrade I shouldn’t have needed a new number. The service and correct information level of this branch is fairly poor.

Stop trying to sell phones and actually help customers with their accounts. The guy I spoke with was absolutely clueless. Good luck att.

Never going here again! My boss had the exact same experience and also got a parking ticket for the1.5 hrs it took them to improperly sync his new phone. I was simply picking up a phone that was already paid for and required zero paperwork. This took 40 min and they weren’t even busy. Completly unacceptable!