AT&T Store Woodburn Woodburn

ATT switched off my 3g, tried 3 times to get new phone activated at canby store with no success. They came through fast and courteous at Woodburn!! They are top notch

Awesome customer service, had difficulty porting my phone over and went to a few AT&T stores prior, Monse was knowledgeable and efficient. Also she made sure no mistakes were made and was careful by documenting and clarifying information. Truly appreciated her help and she deserves a raise!

My husband and I were walking into the store, a few minutes before closing (the hours of operation were worn off and you couldn’t see it) before we were able to walk in to the store the worker came to the door and was rude and he told us we couldn’t come in. Because “he didn’t have time” to help us. We had a simple question and it wouldn’t taken more than 5 minutes to help us. We’ll never go back.

My wife purchased a phone for me for Father’s Day. We live over 30 mile away from this store. As an ATT customer for nearly 15 yrs with 6 accounts we expected proper customer service. Unfortunately Adrian at the store sold my wife a 64G phone when my current phone is 256. When I went activate the phone at a local provider i was informed of the error. I called the Woodburn store MGR Manny Ortiz as was willing to drive the 30 plus miles order and pay the extra charge for a 256G phone and asked to have the $55 restocking fee waived. Again, the store rep had access to my account and should have noticed the difference in storage. MANNY ORTIZ not only ignored my request to waive the fee even though other ATT locations suggested he had the authority to do so and after I asked again why such customer service or lack thereof was unavailable to me. I requested the name of his district mgr, MANNY ORTIZ would not give me that person’s name or # and hung up on me.

Very good-very attentive staff................................