AT&T Store Harrisburg Jonestown Road

Att has turned into a place of if ya dont want TV service you aint worth a damn! Declined the initial offer for tv...just wanted to upgrade my phone....it seems an upgrade is like buying a car...5-10 minutes into going to get my phone...the rep finally returned to me...with a so called better offer for tv service....but no phone....i assume the management is under the assumption that im a friggin idiot...i walked out and will dump this company. Great job att.

THE BEST CUSTOMER SERVICE!

I went to this location because I had a terrible experience earlier the same day at the Mae St, Hummelstown store.

Kevin, the associate who helped me, was beyond wonderful to work with. He upgraded 2 lines, traded 2 phones, and had us fully functional within 30 minutes. And this was not even a rushed interaction. He provided some wonderful insight and delivered a perfect customer service experience. Go to this location for your ATT needs!

Great customer service, great experience thank you.

Best store in the Harrisburg Area!!

I visited the Jonestown Road store for assistance with my cell phone. I was greeted right away. The representative was friendly and knowledgeable. The representative fix my phone which I really appreciate. I was really impressed by the way the representatives followed social distance guidelines! When it’s time for me to get a new device I will be returning to this location.

Not customer friendly I went to the AT&T store on Jonestown Road Harrisburg to return a tv box that I was told by three people to return to the store I was on a 14 day trial period...When I tried to return the box they said we do t take boxes back you bought the box which I was never told I said I don’t want it I had no use for it since we were not getting the tv service it was a waste.. The employee came over to give are change with a bag I was paying my wireless bill. I have been a loyal customer with AT&T for over 10 years I told the employee again I don’t want the box when another employee came over grabbed the bag with the box and threw it in the recycling box he was real nasty about it not a friendly employee.. I called the main office to report him and was told that I was to send it threw Fedex or UPS I was never told that at all I would of had to.pay to send it back which I don’t think that’s right.. There tv streaming is not very good I also read reviews and the reviews state the bill goes up dramatically it would be around the same price I paying now for my cable and internet..I would be saving $100.00 only for a year..They don’t have the channels that I have now...So I opted out my kids didn’t like the channels it didn’t have what they watch it’s just not the greatest streaming dice I was also told that I would have to buy a Roku Express that hooks up to my tv that is $87.00.. I would keep my internet that was $75.00 a month on top of there streaming device... I was so upset how they treated me.. No one was on the same page when it came down to it...