AT&T Store Lancaster Park City Mall

I came to the store with an issue with my new phone pricing. Angel Lopez was great with customer service. He is a plus to the ATT team. He also showed me the reason to try the ATT TV, which we did and he was also very supportive with questions on getting this set up. If you want a great Sales consultant ask for Angel.

We went here and got a rep (Tye) he was the best rep I have ever dealt with been fighting with att and Apple for 4 months all the while att was charging me for their mistake it ended up being around 50+ a month it took Tye 2 minutes to figure out the mistake now it took a while to fix it because att doesn't want to be fair with bill and will not credit our account from now on this will be the only person from att I will work with very friendly and professional my hats off to this man for what he has done for my family probably would have dropped att if it wasn't for him

My family and I visited this location a few hours ago and i will say that the worker that helped us (Tye) was SUPER helpful!! He kept us engaged the whole time and helped us get the best deal we could get ! He made our visit beyond pleasant and worthwhile.

What a horrible experience we had just yesterday. Do not know the girls name that was supposed to be helping us as she never gave it to us. From the first thing we asked her she told us she couldn’t help us. She didn’t even try to help us. When we told her because of her lack of customer service we would now start looking for a new cell phone carrier she replied with “okay understood” and turned her back and walked away from us. I will never step foot in that store again.

Terrible store. I will never ever step foot inside this store. We bought a brand new iPhone 11 and the next day had to go back to the store because the camera was bad. They told us they couldn’t help and to go to Apple. The phone was not even 24 hours old. We went to Apple they said att should just replace it since it’s brand new. While at Apple I called Att. Customer service the lady was very nice while I had her on phone she tried to call the store to make them exchange the phone. They wouldn’t answer the phone. I walked back to att while the att agent stayed on phone with me. She talked to the store manager from my phone. After 3 hours at the mall we had to pay a 55 restock fee to return the phone that wasn’t ever 24 hours this is a horrible store and I will never ever go there again. After all was said and done they gave us our money back less the 55 restock fee. The att rep on the phone was shocked as to how they treated us and she gave us the 55 as our credit on our bill. Don’t use this store. We went direct to Apple and repurchased the phone