AT&T Store Jackson Jackson Columns

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM
1012 Vann Drive
Suite C
Jackson, TN 38305
We are located on Vann Dr, in the Columns shopping center, between McAlister's Deli and Men's Wearhouse.
(731) 668-4140(731) 668-4140
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

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About the Jackson Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected and entertained is our goal! From the newest wireless devices to all of your entertainment in one place with AT&T TV (That you can walk out watching!), we've got you covered. Whether you're at home or on the go, our experts can build the best solution for your lifestyle. Plus, check out our unbeatable selection of wireless accessories and AT&T Internet plans! Our location also has business experts on hand to help support the wireless needs of your small businesses. Come by and see us today!
manager photo
Meet our manager
Mark has been with AT&T for three years. He works hard to ensure each customer that walks through the door has a uniquely extraordinary experience. Stop by and see him and his staff today!
manager photo
Meet our manager
Mark has been with AT&T for three years. He works hard to ensure each customer that walks through the door has a uniquely extraordinary experience. Stop by and see him and his staff today!

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    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I arrived to the store on Vann Dr. at 11:25. At 12:46 had not been serviced.i went into the store again, two of the workers were talking about something that sounded nothing like work. 5 mins. passed before she asked me if I need help. I told her I had been waiting for an hour and a half. She told me to wait in the car and they would come and get me. I returned to my car. Called the store on Highland. He told me to come right over. I left Vann Dr, 12:48 and at 1:28 ( and that included driving time)I had my new phone. Go to Devin at the highland store if you want good service.
    Response from AT&T
    Hi Jewell S. We want to help everyone in a timely manner and apologize that this was not the case. Thank you for bringing this to our attention.
  • 1 out of 5full starempty starempty starempty starempty star
    Poor Customer Service ! I was at the Jackson Column store on Vann Drive this evening for 2 hours ( that was the timeframe I had to wait before I could get my question answered ) . My question took 5 mins to answer ! But I waited and observed Mark and Keon not trying to help customers AT ALL !!! The location was extremely busy I completely understand but they had 1 associate trying to help all these customers while neither of these guys offered to help or attempt to answer my question ! So frustrating and horrible customer service ! Kudos to Veyonka Brooks the associate that finally assisted us and a ton of other customers with a smile while these “Managers” just stood around doing nothing ! If one of them could have came to the car and just told us our wait time maybe we could’ve just asked our question that took 5 mins to answer ! Are they not there to help customers or their fellow co workers ?????????????????? Not once did either of these guys try to help
  • 1 out of 5full starempty starempty starempty starempty star
    If I could give it no stars and leave a review I would, because of the rude associate yesterday not only did I vow never to return to this location, I also instead of giving your company and store my business of buying 2 apples watches I went to Best Buy and purchased them instead. It’s this kind of service that makes me want to take my business elsewhere. She raised her voice and got an attitude when asked simple questions when I was trying to get my phone fixed(which is still not fixed). Horrible customer service!!
    Response from AT&T
    Hi Shelby D.. This is not the experience we wanted you to have. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 1 out of 5full starempty starempty starempty starempty star
    The cost of the plan was not as the sales rep said it would be. AT&T would not make it right. I'm stuck paying a $511 monthly bill. Worst customer service I have ever received, both at the store and the corporate billing expert who refused to fix the issue
    Response from AT&T
    Hi Jeff P. This is not the experience we wanted you to have. Our goal is to provide a better experience in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Over two hour wait no employees out taking care of anyone. All you can hear is them in the back laughing and cutting up about eating food. Wouldn’t recommend going to this location!
    Response from AT&T
    Hello Anna, B. We want all of our customers to be given exceptional service every visit. We will work with our employees to ensure you are provided with the customer service you deserve.

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