AT&T Store Jackson Jackson Columns

We made a appointment today to get 5 new lines. We set an appointment for 6 tonight they assured us they had the phones in the store. I live 1.5 hours away after the drive to the store we were told they didn’t have the phones and they couldn’t find our appointment!!!! After all this they were very rude!!! I would say this has to be the worst store I’ve ever been in and the customer service was horrible! I would not recommend this store to anyone!!!!

It took 3 hours today to get everything straightened out. We did not have a complicated situation. We simply wanted to upgrade our 2 iPhones from the iPhone 8 to something different. We had 3 small children with us and the associates there acted like they did not want to help us because our kids would bother them. They had 2 women absórbale to help but they moved on to customers who had entered after us because they didn’t want to help someone with children. I’m sure by the time they finally got everything figured out for us the kids did bother them. It is impossible to try and make 3 small children behave for 3 hours in a store. The baby ended up being 2 hours late for her nap because it took so long. Literally 10 other customers entered, were helped, and left the store before we did. I was very disappointed and the associates there did nothing to compensate for the horrible experience besides to say “I’m sorry”. It should not take that long to upgrade phones.

Worst service ever and I’m nice rudest assistant manager the young boy. Had to beg him to help me because was on phone with 611 customer service and he wouldn’t talk to them to fix the issue of me being Hargreaves 400 dollars for nothing. Corporate should fore whole store and find workers who like their job and customer service representatives that are not rude. If I could give no stars I would. The young manager his job went to his head. Meds to be demoted I’ma general manager at f dominos for 12 years and never been treated as mean and I’ve seen alot

Will never answer phone. Live an hour away and needed to ask them if they still had my Sim card as I was missing numbers & didn't want them to officially get rid of it. Tried over 30 minutes and then quite awhile other times throughout the day as well. No answer. This is ridiculous. Can't get a live person. Then at some point, it's like someone picks up and immediately hangs up. I have to dial again.

When went to chat, I was chatting with someone not there for over 45 minutes. They thought could help. I told them the store needed to be contacted. Then later, I got a call from reg AT&T, said couldn't helptl to contact the store- which I knew because the store needed to be contacted as the Sim card wasn't online...couldn't understand the person from AT & T and kept asking to repeat. Said sending me to someone else but didn't. Sent me to another recording where I can't talk to a live person. Tired of this. My AT&T Van drive store should have someone answering the phone. I'm tired of the no answering. Unfortunately, my contacts will probably be gone by Monday as the Sim card will probably be officially in the dump.

They had 2 employees standing around the counter making small talk while I was waiting. Then 2 trainees joined for more small talk. Then an employee who had just finished helping a customer joined for even more small talk. And I was waiting the entire time. Are they not there to help the customers? Or are we there to wait while they chit chat? They need to remember that they would not have a job but for the customers and prioritize appropriately. I will just take care of business online in the future.