AT&T Store Jackson Jackson Columns
|Day of the Week||Hours|
|Monday||9:00 AM - 8:00 PM|
|Tuesday||9:00 AM - 8:00 PM|
|Wednesday||9:00 AM - 8:00 PM|
|Thursday||9:00 AM - 8:00 PM|
|Friday||9:00 AM - 8:00 PM|
|Saturday||9:00 AM - 8:00 PM|
|Sunday||11:00 AM - 7:00 PM|
🠢 Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.
🠢 We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.
🠢 We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.
🠢 Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.
Special offers and new phones for Jackson
Save 10% on AirPodsMore magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.Ends 8/27/2020. Restrictions apply.
AT&T PREPAID IPHONE SE (2020)Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.
About the Jackson Store
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Device Upgrade
- Device Protection
- TV & Entertainment
- Bill Pay and Setup
- Small Business Solutions
Cellphones, plans & accessories
AT&T PREPAIDExperience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
POPULAR SMARTPHONESWhen you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
ACCESSORIESAT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
What our customers are saying
- July 28, 20201 out of 5I arrived to the store on Vann Dr. at 11:25. At 12:46 had not been serviced.i went into the store again, two of the workers were talking about something that sounded nothing like work. 5 mins. passed before she asked me if I need help. I told her I had been waiting for an hour and a half. She told me to wait in the car and they would come and get me. I returned to my car. Called the store on Highland. He told me to come right over. I left Vann Dr, 12:48 and at 1:28 ( and that included driving time)I had my new phone. Go to Devin at the highland store if you want good service.Response from AT&TJuly 29, 2020Hi Jewell S. We want to help everyone in a timely manner and apologize that this was not the case. Thank you for bringing this to our attention.
- July 8, 20201 out of 5Poor Customer Service ! I was at the Jackson Column store on Vann Drive this evening for 2 hours ( that was the timeframe I had to wait before I could get my question answered ) . My question took 5 mins to answer ! But I waited and observed Mark and Keon not trying to help customers AT ALL !!! The location was extremely busy I completely understand but they had 1 associate trying to help all these customers while neither of these guys offered to help or attempt to answer my question ! So frustrating and horrible customer service ! Kudos to Veyonka Brooks the associate that finally assisted us and a ton of other customers with a smile while these “Managers” just stood around doing nothing ! If one of them could have came to the car and just told us our wait time maybe we could’ve just asked our question that took 5 mins to answer ! Are they not there to help customers or their fellow co workers ?????????????????? Not once did either of these guys try to help
- May 18, 20201 out of 5If I could give it no stars and leave a review I would, because of the rude associate yesterday not only did I vow never to return to this location, I also instead of giving your company and store my business of buying 2 apples watches I went to Best Buy and purchased them instead. It’s this kind of service that makes me want to take my business elsewhere. She raised her voice and got an attitude when asked simple questions when I was trying to get my phone fixed(which is still not fixed). Horrible customer service!!Response from AT&TJune 30, 2020Hi Shelby D.. This is not the experience we wanted you to have. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
- March 8, 20201 out of 5The cost of the plan was not as the sales rep said it would be. AT&T would not make it right. I'm stuck paying a $511 monthly bill. Worst customer service I have ever received, both at the store and the corporate billing expert who refused to fix the issueResponse from AT&TMarch 14, 2020Hi Jeff P. This is not the experience we wanted you to have. Our goal is to provide a better experience in the future.
- February 24, 20201 out of 5Over two hour wait no employees out taking care of anyone. All you can hear is them in the back laughing and cutting up about eating food. Wouldn’t recommend going to this location!Response from AT&TMarch 14, 2020Hello Anna, B. We want all of our customers to be given exceptional service every visit. We will work with our employees to ensure you are provided with the customer service you deserve.