AT&T Store Jackson Jackson Columns

I needed a new phone. I found one. I liked it, but began loving when I was told I could get a lower monthly which was awesome. This was a LIE!! My bill has increased by $68.71. Do not trust anything you are told because it is most likely a lie just to get your cell. Tomorrow I am going to go to Verizon after 10+ years as a customer.

I wanted to give a KUDOS to Zakaree "Ken" Williams for his legendary service at AT&T Vann Drive, Jackson, TN today. Ken provided excellent customer service, sales awareness and software management. Its hard to find dedicated employees like Ken but when you do, you want to make sure they are Recognized. He went above and beyond to make sure my son and my service was connected. We left Happy Customers! I would also like to recommend him the AT&T Management Trainee Program. KEEP UP THE GREAT WORK KEN!!! :-)

I arrived to the store on Vann Dr. at 11:25. At 12:46 had not been serviced.i went into the store again, two of the workers were talking about something that sounded nothing like work. 5 mins. passed before she asked me if I need help. I told her I had been waiting for an hour and a half. She told me to wait in the car and they would come and get me. I returned to my car. Called the store on Highland. He told me to come right over. I left Vann Dr, 12:48 and at 1:28 ( and that included driving time)I had my new phone. Go to Devin at the highland store if you want good service.

Poor Customer Service ! I was at the Jackson Column store on Vann Drive this evening for 2 hours ( that was the timeframe I had to wait before I could get my question answered ) . My question took 5 mins to answer ! But I waited and observed Mark and Keon not trying to help customers AT ALL !!! The location was extremely busy I completely understand but they had 1 associate trying to help all these customers while neither of these guys offered to help or attempt to answer my question ! So frustrating and horrible customer service ! Kudos to Veyonka Brooks the associate that finally assisted us and a ton of other customers with a smile while these “Managers” just stood around doing nothing ! If one of them could have came to the car and just told us our wait time maybe we could’ve just asked our question that took 5 mins to answer ! Are they not there to help customers or their fellow co workers ?????????????????? Not once did either of these guys try to help

If I could give it no stars and leave a review I would, because of the rude associate yesterday not only did I vow never to return to this location, I also instead of giving your company and store my business of buying 2 apples watches I went to Best Buy and purchased them instead. It’s this kind of service that makes me want to take my business elsewhere. She raised her voice and got an attitude when asked simple questions when I was trying to get my phone fixed(which is still not fixed). Horrible customer service!!