AT&T Store Allen Twin Creeks Village

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Map of 816 W McDermott Dr in Allen
Get directions to AT&T Store at 816 W McDermott Dr Allen, TX
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Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
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You can schedule an appointment at this store and visit on your schedule.

816 W McDermott Dr
Suite 320
Allen, TX 75013
US

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Allen

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Allen

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Allen?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A12

    Smartphone

    Learn how new and existing customers get the Samsung Galaxy A12 for $1/mo.
    1.00
    /mo.
    Req's 0% APR 36-mo. installment agmt. For well-qual. customers.

About the Allen Store

Authorized Retailer

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Allen, TX, inside Village Shoppes of Gainesville. We are located at the corner of North Central Expressway and West McDermott Drive. We're nestled in-between Bath and Body Works and The Joint. Conveniently located off Highway 75, we serve the Allen area and surrounding neighborhoods, including students at Collin College and visitors to Eagles Stadium. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Allen, TX, inside Village Shoppes of Gainesville. We are located at the corner of North Central Expressway and West McDermott Drive. We're nestled in-between Bath and Body Works and The Joint. Conveniently located off Highway 75, we serve the Allen area and surrounding neighborhoods, including students at Collin College and visitors to Eagles Stadium. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Dealing with extremely toxic folks. It’s been so deceiving dealing with this company. Constant lies, literally 4 months later after speaking with the corporate chief of staff (Heather Turner who herself is shocked to why this situation is still unresolved. She has being involved since December 2020, and today is March 17th). Ali who happens to be a district manger) stepped in to assist per her direction, then while trying to help, made some mistakes and ended up upgrading my account without my knowledge and especially speaking that this is the reason who was out in the place to help, then I wa stood by him that he would talk to his boss in Jan 2021...who happens to be a guy name Stephen...director of stores in Texas market and over Allen TX. Sadly I must say between 3 of them have still resolved the current issue. Credit are wrong, bills are wrong and he was suppose to get back with me and so far zip. Ali stated I’ll check and call back- each time and never called to call back. Last time he yells at me and hangs up because he couldn’t admit to fixing it, very prideful. I had immensely asked for my original contract- they are still searching how to get this. 4 months have passed and my attorney is sending out the letter today. I also have all my calls recorded which one of them Heather Turner received by Ali hanging up on me.
    Truly Sad. She is trying to help but the question would be for the company, why run the business when you don’t know how to operate and think about clients and customer care. They will literary lie to you and do anything they may help solve customer care. Which this itself states 0 Service after the sale.
    No one at prime communications ( company is owned by them) will answer the phone and you get constant voicemail, when you leave the voicemail, not one will call you back. So I had to go into my profiles of executives and had to call them on their cell.
    Prime communication (corp head quarters)
    12550 Reed RD Street 100
    Sugar land TX 77478
    281-240-7800
    I had to go through HR (think it’s option 2 or 3 to get to someone) once they answered but other options no one calls you back.
    I don’t understand how a cooperation doesn’t have a telephone operator. This is a huge company folks and very profitable. Needless to say unfortunately they don’t know how to fully operate the corporation.
    Maybe another investor should step in and buy this company out.
    This has been a train reck for me, having disability and pain they caused me and promised me to assist has still failed and so slow.
    Hope this helps you.
  • full starempty starempty starempty starempty star1
    Called in for help. Have been an AT&T customer for years!! No help. Rude. Awful customer service.
  • full starempty starempty starempty starempty star1
    If you are considering the AT&T Trade in program DO NOT go to this store for help or questions. I did the Trade In and when I didn't get my materials to ship in my old phone I came to this location to ask for help. The gentleman helping me told me to ship my old phone back in the materials I received for my new phone. It has now been 5 months and they still can't find my old phone worth $700...and they take 0 responsibility for giving me bad information.
    I have always purchased my Iphone from Apple and this was a HUGE mistake to trust AT&T.
  • full starempty starempty starempty starempty star1
    Atrocious business. Should be boycotted. Purchased a wireless hotspot on the express condition I could return it if it wasn't compatible with my devices. Tried it out and sure enough, wasn't compatible. Took it back THE VERY SAME DAY and was told it couldn't be returned. Employees didn't know how to process the return/refund, Manager (Sameer) was rude, uncaring, and useless. Asked them what to do and if I could leave the device there with them. They said I could but if it got lost, misplaced, or stolen I would be responsible. What kind of business is this?? Absolute garbage, should be sued for fraud, elder abuse, and deceptive trade practices. I am 80+ years old and this kind of treatment is despicable. Horrible business, don't go there and tell anyone you care about not to as well.
  • full starempty starempty starempty starempty star1
    Horrible customer service!! I went in 4-22-20 between 2p-5p to get internet, Since I'm already using the mobile service. I was scheduled to get installed that following Monday, Although the tech did not show due to the guy putting the installation date for the year of 2034, that's what the customer service lady told me. So my tech did not show. The lady set my new date for today 5-1-20. My tech did not show, I called customer service and she told me my adress and phone number was wrong on file, that's why he did not show. I cant not make this up,it should all be recorded. Now I've currently been on the phone for an hour. And all I want is internet installed. Smh

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

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    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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