AT&T Store Allen Twin Creeks Village

Dealing with extremely toxic folks. It’s been so deceiving dealing with this company. Constant lies, literally 4 months later after speaking with the corporate chief of staff (Heather Turner who herself is shocked to why this situation is still unresolved. She has being involved since December 2020, and today is March 17th). Ali who happens to be a district manger) stepped in to assist per her direction, then while trying to help, made some mistakes and ended up upgrading my account without my knowledge and especially speaking that this is the reason who was out in the place to help, then I wa stood by him that he would talk to his boss in Jan 2021...who happens to be a guy name Stephen...director of stores in Texas market and over Allen TX. Sadly I must say between 3 of them have still resolved the current issue. Credit are wrong, bills are wrong and he was suppose to get back with me and so far zip. Ali stated I’ll check and call back- each time and never called to call back. Last time he yells at me and hangs up because he couldn’t admit to fixing it, very prideful. I had immensely asked for my original contract- they are still searching how to get this. 4 months have passed and my attorney is sending out the letter today. I also have all my calls recorded which one of them Heather Turner received by Ali hanging up on me.
Truly Sad. She is trying to help but the question would be for the company, why run the business when you don’t know how to operate and think about clients and customer care. They will literary lie to you and do anything they may help solve customer care. Which this itself states 0 Service after the sale.
No one at prime communications ( company is owned by them) will answer the phone and you get constant voicemail, when you leave the voicemail, not one will call you back. So I had to go into my profiles of executives and had to call them on their cell.
Prime communication (corp head quarters)
12550 Reed RD Street 100
Sugar land TX 77478
281-240-7800
I had to go through HR (think it’s option 2 or 3 to get to someone) once they answered but other options no one calls you back.
I don’t understand how a cooperation doesn’t have a telephone operator. This is a huge company folks and very profitable. Needless to say unfortunately they don’t know how to fully operate the corporation.
Maybe another investor should step in and buy this company out.
This has been a train reck for me, having disability and pain they caused me and promised me to assist has still failed and so slow.
Hope this helps you.

Called in for help. Have been an AT&T customer for years!! No help. Rude. Awful customer service.

If you are considering the AT&T Trade in program DO NOT go to this store for help or questions. I did the Trade In and when I didn't get my materials to ship in my old phone I came to this location to ask for help. The gentleman helping me told me to ship my old phone back in the materials I received for my new phone. It has now been 5 months and they still can't find my old phone worth $700...and they take 0 responsibility for giving me bad information.
I have always purchased my Iphone from Apple and this was a HUGE mistake to trust AT&T.

Atrocious business. Should be boycotted. Purchased a wireless hotspot on the express condition I could return it if it wasn't compatible with my devices. Tried it out and sure enough, wasn't compatible. Took it back THE VERY SAME DAY and was told it couldn't be returned. Employees didn't know how to process the return/refund, Manager (Sameer) was rude, uncaring, and useless. Asked them what to do and if I could leave the device there with them. They said I could but if it got lost, misplaced, or stolen I would be responsible. What kind of business is this?? Absolute garbage, should be sued for fraud, elder abuse, and deceptive trade practices. I am 80+ years old and this kind of treatment is despicable. Horrible business, don't go there and tell anyone you care about not to as well.

Horrible customer service!! I went in 4-22-20 between 2p-5p to get internet, Since I'm already using the mobile service. I was scheduled to get installed that following Monday, Although the tech did not show due to the guy putting the installation date for the year of 2034, that's what the customer service lady told me. So my tech did not show. The lady set my new date for today 5-1-20. My tech did not show, I called customer service and she told me my adress and phone number was wrong on file, that's why he did not show. I cant not make this up,it should all be recorded. Now I've currently been on the phone for an hour. And all I want is internet installed. Smh