AT&T Store Austin The Domain

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 11909 Domain Drive in Austin
Get directions to AT&T Store at 11909 Domain Drive Austin, TX
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

11909 Domain Drive
Suite 130
Austin, TX 78758
US
We are located across the street from Whole Foods.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Austin

  • Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • NEW ANDROID PHONE
    Google Pixel 6

    Smartphone

    Learn how to get Google Pixel 6 for FREE with eligible trade-in. See offer details.
  • New Phone
    Samsung Galaxy S21 FE 5G

    SMARTPHONE

    Learn how everyone gets Galaxy S21 FE 5G for $15/mo. with no trade-in required. See offer details.
    15.00
    /mo.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $800 off with eligible trade-in.​ See offer details.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how to get $200 off Apple Watch with more trade-in options. See offer details.
  • AT&T PREPAID
    Prepaid phone plans in Austin

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Austin?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Austin Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Domain AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Domain AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
There’s a plenty of parking behind our store in the connected three-level car garage. If it just happens to be full, there is additional parking across the street in the Whole Foods parking lot. Just stopping by for something quick? There is also 15-minute parking on the 1st level of the garage!
manager photo
Meet our manager
Jordan leads the team of friendly experts at the Domain AT&T store and has been with AT&T for 3+ years and is proud to serve the Austin community providing the best in wireless and entertainment solutions. Jordan is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Had a complicated problem needing managerial help. Arrived 1:45. At about 1:55 was told manager was on lunch break, back by 2:45. I left and came back at 3:45. Waited until 4:10 or so. Left. Employees allows customers to be masked or not, depending on whiny ness. I went to Gateway store. Dionne and her clerk took care of the problem with care and professionalism.
    Response from AT&T
    Hello Daniel, We want to help everyone in a timely manner and apologize that this was not the case. We hope to serve you in a more timely manner on your next visit!
  • full starempty starempty starempty starempty star1
    I went to the store to make my monthly payment on the account.

    This was on Sunday (11/24/2019) between 6:00 p.m. and 7:00 p.m.

    Normally, when I make my payment at the store, I use the automatic kiosk machine. It's easy, convenience, and very efficient.

    But this store did not have one, so a customer service representative volunteered to do the transaction.

    The representative asked me for my phone number to pull the account, I did. He then asked me to show him my I.D., to verify the name in the account, I did.

    He then said oh no sir I need you to take it out of your wallet so I can scanned it through my device.

    This is where things turned sour.

    I said, no. Look I'm only here to make a payment. I've done this before, after 9+ years you get to do it more than once, all you need is to compare the name of the I.D. with the one in the account, and there you go.

    Easy, what's the problem?

    Well, check this out.

    He then proceeded to say that he won't be able to process the payment unless he gets to scan my I.D. ... What?

    Yes, won't be able to process payment unless, what I already described.

    I've been with AT&T for over 9 years and never once had a customer service representative refuse to take payment.

    I mean I'm just trying to pay my bill here. That's all. It doesn't get any easier than that...

    So, unable to process payment b/c he didn't get to scan my I.D. on his little device. Wow, unbelievable...

    And what's up with all this scanning thing? Why does this CSR gets to think that he is entitled to scan my I.D.?

    I thought the premise here was AT&T provide a service and I as a consumer will pay for that service.

    That's what I was trying to do here.

    I always thought company value when customers pay their bill.

    Am I missing something here?

    BTW, I gave you a 1 star rating b/c I couldn't give you a Zero.

    In this particular instance, I think that's what this customer representative deserves.
    Response from AT&T
    Hi Victor, This is not the experience we wanted you to have. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • full starempty starempty starempty starempty star1
    I walked into the store half an hour before closing time to ask a simple question about losing the internet in my pre paid unlimited internet SIM card that I purchased 3 weeks before, I talked to the person who was standing and doing nothing about it. The person name was Marco, who did not greeted me and looked very bored. It did not bother me initially, but he start getting angry of my questions and told me he can’t help me I need to call customer service. i did not accept his unprofessional behavior, so I talked to another person in the store, who was extremely helpful and looked at my phone immediately noticed that my cellular data button was switched off.Marco’s attitude was extremely bad and should not be assigned a job handling customers, because he lacks:1- The talent of interacting with customers.2- Unprofessionalism in handling customers complaint.3- Technically not competent to resolve minor technical issues.4- Not adding value to the company as sales agent.
  • full starfull starfull starfull starfull star5
    Staff here was extremely helpful. They provided us great information and we got our sim cards very easily. Thank you!
  • full starfull starempty starempty starempty star2
    Costumer service, the guy who took care of me seemed bothered to attend me and help me with. The place was basically empty there was only two people there which they were being taken care of then this guys called Marco came out from the back he didn't even said hi to me nor was friendly like every employee is. Which I've never had this problem with any of the employees because everyone's always giving a great costumer service and always are friendly. But this guy really seemed bothered to help me out and basically just told me you can set up your phone at home and then after a little pause he said or here. Making it in sound like I don't have the time for this; I was very disappointed on his costumer service but as always happy with y'alls service.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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