AT&T Store Austin The Domain

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 7:00 PM
11909 Domain Drive
Suite 130
Austin, TX 78758
US
We are located across the street from Whole Foods.
(512) 833-9440(512) 833-9440
Your device, your way, on your schedule
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4.0 out of 5.0full starfull starfull starfull starempty star
(32 Reviews)
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Shop and delivery your way

  • Shopping cart

    Buy online pick up in store

    • Place your order online and pick it up at an AT&T Retail location close to you in as little as 2 hours.
    • Provides the flexibility to shop anywhere/anytime and pick up at your convenience.
    • Allows the opportunity to touch and feel the device without waiting for shipment to arrive
    • Get product advice and support from an AT&T expert while you’re in-store.
  • Shopping bags

    Start online finish in store

    • Kickstart your store experience in advance to save time
    • Browse and add desired products and service to your shopping cart online
    • Pickup your shopping cart in store and modify as needed
    • Reduce time spent in store by continuing your shopping journey started online
  • Ready to go

    In-person delivery and activation

    • You pick the time and place for the AT&T Ready to GoSM expert to deliver your new device
    • Your new device will be delivered for free the very same day and set up just the way you want it
    • Your expert will sync your apps, music, contacts, and photos onto your new device and make sure everything is running smoothly.
    • If you don’t find the exact accessories you’re looking for online, we’ll also come stocked with all the essentials like cases, chargers, screen protectors, and more for you to try out.

About the Austin Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located in the heart of the Domain and love assisting you, our neighbors with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have internet packages and an unbeatable selection of wireless accessories you’ll want to check out too!
Store Events
Valentine's Day - Stop by for a gift for your loved one! - Fri, February 14
Where to Park
There’s a plenty of parking behind our store in the connected three-level car garage. If it just happens to be full, there is additional parking across the street in the Whole Foods parking lot. Just stopping by for something quick? There is also 15-minute parking on the 1st level of the garage!
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than Gina. When Gina isn’t in store helping her team match you with the perfect wireless, internet and entertainment services, she is traveling, enjoying the Austin outdoors, or pursuing her BA in Management. Gina is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Gina & team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
Who better to trust with your wireless and entertainment needs than Gina. When Gina isn’t in store helping her team match you with the perfect wireless, internet and entertainment services, she is traveling, enjoying the Austin outdoors, or pursuing her BA in Management. Gina is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Gina & team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
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    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I went to the store to make my monthly payment on the account.

    This was on Sunday (11/24/2019) between 6:00 p.m. and 7:00 p.m.

    Normally, when I make my payment at the store, I use the automatic kiosk machine. It's easy, convenience, and very efficient.

    But this store did not have one, so a customer service representative volunteered to do the transaction.

    The representative asked me for my phone number to pull the account, I did. He then asked me to show him my I.D., to verify the name in the account, I did.

    He then said oh no sir I need you to take it out of your wallet so I can scanned it through my device.

    This is where things turned sour.

    I said, no. Look I'm only here to make a payment. I've done this before, after 9+ years you get to do it more than once, all you need is to compare the name of the I.D. with the one in the account, and there you go.

    Easy, what's the problem?

    Well, check this out.

    He then proceeded to say that he won't be able to process the payment unless he gets to scan my I.D. ... What?

    Yes, won't be able to process payment unless, what I already described.

    I've been with AT&T for over 9 years and never once had a customer service representative refuse to take payment.

    I mean I'm just trying to pay my bill here. That's all. It doesn't get any easier than that...

    So, unable to process payment b/c he didn't get to scan my I.D. on his little device. Wow, unbelievable...

    And what's up with all this scanning thing? Why does this CSR gets to think that he is entitled to scan my I.D.?

    I thought the premise here was AT&T provide a service and I as a consumer will pay for that service.

    That's what I was trying to do here.

    I always thought company value when customers pay their bill.

    Am I missing something here?

    BTW, I gave you a 1 star rating b/c I couldn't give you a Zero.

    In this particular instance, I think that's what this customer representative deserves.
    Response from AT&T
    Hi Victor, This is not the experience we wanted you to have. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 1 out of 5full starempty starempty starempty starempty star
    I walked into the store half an hour before closing time to ask a simple question about losing the internet in my pre paid unlimited internet SIM card that I purchased 3 weeks before, I talked to the person who was standing and doing nothing about it. The person name was Marco, who did not greeted me and looked very bored. It did not bother me initially, but he start getting angry of my questions and told me he can’t help me I need to call customer service. i did not accept his unprofessional behavior, so I talked to another person in the store, who was extremely helpful and looked at my phone immediately noticed that my cellular data button was switched off.Marco’s attitude was extremely bad and should not be assigned a job handling customers, because he lacks:1- The talent of interacting with customers.2- Unprofessionalism in handling customers complaint.3- Technically not competent to resolve minor technical issues.4- Not adding value to the company as sales agent.
  • 5 out of 5full starfull starfull starfull starfull star
    Staff here was extremely helpful. They provided us great information and we got our sim cards very easily. Thank you!
  • 2 out of 5full starfull starempty starempty starempty star
    Costumer service, the guy who took care of me seemed bothered to attend me and help me with. The place was basically empty there was only two people there which they were being taken care of then this guys called Marco came out from the back he didn't even said hi to me nor was friendly like every employee is. Which I've never had this problem with any of the employees because everyone's always giving a great costumer service and always are friendly. But this guy really seemed bothered to help me out and basically just told me you can set up your phone at home and then after a little pause he said or here. Making it in sound like I don't have the time for this; I was very disappointed on his costumer service but as always happy with y'alls service.
  • 5 out of 5full starfull starfull starfull starfull star
    Nicole was awesome. She helped us with all of our telephone needs, new lines, new phones, and accessories. Courteous, professional, and efficient!

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