AT&T Store San Antonio Alamo Crossing

In-store shopping
In-store pickup
Personal delivery
View:
Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM
11911 Alamo Ranch Pkwy
Ste 135
San Antonio, TX 78253
US

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get $350 off iPhone 13 with eligible trade-in. See offer details.
  • NEW PHONE
    Google Pixel 6

    Phone

    Learn how to get 50% off the new Google Pixel 6. See offer details.
  • Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $1000 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Atlanta

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Atlanta?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the San Antonio Store

Authorized Retailer

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking for the hottest new device or an awesome accessory? Our Alamo Crossing Store location has got you covered. We’re your one-stop shop in San Antonio, TX. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our San Antonio, TX store located at 11911 Alamo Ranch Pkwy! We’d love to get to know you.
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking for the hottest new device or an awesome accessory? Our Alamo Crossing Store location has got you covered. We’re your one-stop shop in San Antonio, TX. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our San Antonio, TX store located at 11911 Alamo Ranch Pkwy! We’d love to get to know you.

What our customers are saying

  • full starempty starempty starempty starempty star1
    I've been a customer with AT&T for over 15 years. I've upgraded phones countless times, many of these have been iPhones (my own and my kids'). For some reason, today, upgrading my daughter's iPhone was ridiculously complicated, basically, impossible. The lady (she said she was the manager) who helped me told me none of my daughter's data would transfer to the new iPhone. NONE. I won't go into the reasons she listed, which did not make any sense. BOTTOMLINE: she didn't want to wait for all the data to transfer because the store was closing in 20 minutes and according to her it would take an hour to do that (this contradicts her earlier statement that the data could not be transfered). She told me 3 times how many minutes were left to closing. She was seriously counting down the minutes! What kind of customer service is that?? She was incredibly rude and told me to leave when I called her out on her behavior. I have filed a complaint with AT&T. It's unfortunate because this store is in my neighborhood, the closest to me. I did see that another reviewer mentioned something similar...about not being helped because the store was closing in 20 min. Maybe it's the same employee? I hope this behavior is corrected.
  • full starfull starfull starfull starfull star5
    The staff at this location are absolutely fantastic and Alvaro especially is an absolute all-star when it comes to customer service.

    I brought in a fairly uncommon unlocked phone that was my main reason for switching to AT&T from another carrier. The staff were very honest from the start that they would try everything they could to activate it, but that they couldn't promise it would work correctly. I decided to give it a shot anyways, and over the next 3 or 4 hours, they really did try everything including putting me in touch with a technical support specialist who was equally upfront with the fact that if she couldn't fix the issue, it probably couldn't be fixed from AT&T's end. It finally became clear that the issue was in fact with the device itself, and I ended up returning it to the manufacturer.

    A couple days later, I came back to this location, hoping to grab a Samsung Note instead. They didn't have one in stock, so Alvaro called around to a few other locations to check their inventory. Not only did he manage to track one down, he drove to the other store himself to pick it up. As soon as he got back, he breezed through the activation process and I was on my way.

    While this whole process was unexpectedly tedious, I can't stress enough the patience and dedication of every AT&T staff member I worked with at this location. Even though things didn't work out how I had planned, I walked away extremely pleased with the result, as well as the downright phenomenal level of service I received.

    Thanks again to Alvaro and the rest of the team!
    Response from AT&T
    Hi Riley! Wow, thank you for sharing your experience with us! We love hearing about the wonderful experiences our customers are having in our stores. We look forward to seeing you in our store again! Great job taking care of the customer, Alvaro and Team!
  • full starfull starfull starfull starfull star5
    The young man, Efrain S., was very helpful and knowledgeable to our requests for service from AT&T. He listened to our questions and he was able to fix our problems. I appreciated the interest that he took in helping us get a new phone and HBO service. Very professional indeed!!!!
    Response from AT&T
    Hi Jamie! Great to hear! Thank you for sharing your experience with us! Look forward to seeing you in our store again!
  • full starfull starfull starfull starfull star5
    I went to look for a phone today and my sales consultant, James Sodek was extremely helpful and didn't pressure me during my purchase! I had to go back later in the evening for a small issue because of my lack of technological knowledge and he was patient and helped me! Thank you James!
    Response from AT&T
    Hi Ruben! Wow, thank you for sharing your experience with us! We love hearing about the wonderful experiences our customers are having in our stores. We look forward to seeing you in our store again! Great job taking care of the customer, James!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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