AT&T Store Heber City Heber City

You guys have terrible customer service an never solve problems

Watch out - this is a 3rd party location (not owned by ATT.) I am experiencing same issues as below. Returned new phone purchase but store did not follow up by canceling transaction with AT&T so am still being billed. Mgr did not return my call yesterday. Have appt today in person 1pm - will update.

The Manager called the Police?...... ahahahaha. Worst experience I have ever had. I would rather go get a tooth pulled at a Dentist, or buy a car. I have spent hrs at the store between two different occasions. Decided to move from Verizon to ATT it took them 4 hrs to figures how to get us from one carrier to the other, and when it was all said and done it was wrong and I had to go back in to another two hours to try getting everything fixed. The Manager was not helpful at all. He was multi tasking and trying to do personal business while he was helping us. Very unprofessional. So we decided to give them back everything, and cancel our service with them and went back to Verizon. Seriously it was the worst. Good luck.

Update: I went back today to ask about my credit for the return. The Manager said "you are not a ATT customer. We can not do anything about the return, you should go to your bank or call corporate to get you money back." I was dumbfounded, and I left and tried calling ATT billing support. I waited and waited on the line so I decided to go back in to the store see if they could help me get though to billing. As I entered the manager said "what are you doing here?" After I explained I was trying to get help with billings support. He said I was harassing's him, and to leave. Then he called the police and said I was harassing him. ahahahahaha. At no point was I harassing him, I didn't even raise my voice. Again if you are going to use go ATT ( WHICH IS GREAT SERVICE) Do Not use this store, I would for sure go to a different ATT Store

I would agree with everyone else. Worst experience I have ever had. I would rather go get a tooth pulled at a Dentist, or buy a car. I have spent hrs at the store between two different occasions. Decided to move from Verizon to ATT it took them 4 hrs to figures how to get us from one carrier to the other, and when it was all said and done it was wrong and I had to go back in to another two hours to try getting everything fixed. The Manager was not helpful at all. He was multi tasking and trying to do personal business was while he was helping us. Very unprofessional. So we decided to give them back everything, and cancel our service with them and went back to Verizon. Seriously it was the worst. Good luck

Terrible experience. DON’T USE THIS STORE! Misrepresentations about promotions and costs, and adding features like insurance and Next Up, without authorization, took several days to clear up, with the help of ATT Customer Service.