AT&T Store Virginia Beach Landstown Commons

My Motorola Razr flip phone is on it’s way. Thank you too everybody who have helped me get it done properly. Not easy living with a severe brain injury. Thank you again and my main store only now. All the other stores are great also.

Not completely upfront regarding all charges and costs to switch from Verizon to ATT. The trade in process also takes much longer than they say. We spent 8 hours trying to resolve issues at the store the day we were there... and we now we've had issues with billing for 3 cycles.

very poor service

I ordered the new iPad Pro from home and went to pick it up from the store. When I arrived the manager greeted me and when I explained why I was there he said that he just finished put it together for me. Instead of going to get it he proceeded me to ask me personal questions about my home and my children and attempted to upsell me. I noticed that he was trying to sell me more things and I told him I’d be interested in an apple pen, nope! He continued to try to sell me direct tv. Then after a 15 min exchange where I explained I was not interested, he told me to wait for a sales rep because “I am a manager”. All the sales reps were with someone. After 15 minutes the sales rep came over and started all over with the sales pitch. He was holding my iPad and I couldn’t leave. He asked me more personal questions and when I explained under no circumstances was I getting direct tv he said “that’s okay I like talking about it” and continued to try to sell me. I even bought the freakinh apple pen and he continued with his sales pitch! I was there for 45 minutes. Why order online?! I’ve been with another company for over ten years and now I see why.

Unfortunately was not able to get the deal that I was expected