AT&T Store Ellensburg Ellensburg

Went to pick up an order and I clearly requested not to have the new phone activated, ( the older phone was being used as a business line and I needed it to stay active for two more days.). Agent went into store ( I was curbside) and set up phone and activated the phone. He stated that the screen forced him to activate the phone and that when I ordered the phone online, it will ask client if he/she wants it activated (which I never saw). Then proceeded to inform me that this is why they tell everyone to purchase from the store directly ( which over an extensive period of time w/ ATT- I have never done). When I requested, again, that he remedy the situation immediately he did not offer assistance except that I call ATT myself but it was Sunday so... this agent has caused me hours of aggravation and a non responsive business cell phone line! I have been on ATT chat for at least an hour, they said my old phone would be reactivated in two hours and it’s over three hours now, still not activated. I cannot express how upset I am! I will never pick up my phone again, I’ll have it mailed. Clearly some training needs to occur.

Augustine works at this store. He was friendly, engaging, and very knowledgeable. He got my fiance and I a great deal when we combined our phone accounts. I highly recommend Augustine!

Olivia is amazing she help my mother who’s going blind set up her Siri it’s it’s perfect thank you so much

keep calling an no one will answer the phone. Just have a quick question. Called 11 times.

I had to wait over 5 hours to get a phone due to account issues that the staff didnt seem willing or able to resolve. Ended up having a store in another state do what they needed to do at this store. Was sold an accessory screen protector that didnt its job, and was given the ring around with problems with my screen. Ended up almost returning my phone and closing my account to be honest. Going to this store is worse than the DMV. Staff needs to be more efficient and spend less time watching basketball games on the in store direct tv displays when customers are spending hundreds of dollars. I won't be returning to this store and may switch carriers due to the continued issues I have with staff and stores when problems arise. Dont sell accessories that dont work and dont tell customers they are wrong about scratches on devices less than 2 weeks old when you sell and promote those accessories. Having to go through another company to remedy a service reps bad job at selling an accessory that didnt do what it was supposed to after being told exactly what I needed and wanted for my phone is a problem that I won't suffer again going to this store. I wont reccomend this place or return.