AT&T Store Ellensburg Ellensburg

Horrible customer service. Manager had a bad attitude just because I was trying to do an insurance claim like I have done in there many times before. She explained to me that they dont do that when other customers are waiting in line, even though the other trainee was doing one at the same time as I had been waiting in line.
I got to see this poor attitude to the next customer as well.
Seems like this store is excited to sell the phones but doesnt want to do any service afterwards.

Super disappointed with service today at Ellensburg AT&T store! I had purchased at&t streaming tv a week ago with gr8 service. Today I tried to cancel and return my equipment(as per the 14 day return policy I was advised of) and was told the manager was out until the 12th with COVID and he was the only one who can take my equipment and cancel my account. Really??? I was told I could take it to Yakima or call customer service who should be able to send me a return label. Service did not understand why the local store could not help. While they canceled my service I need to TRY and return the box back to the Ellensburg store or take it back to Yakima! Very disappointed in local store lack of ability to help! Not what I expected from a provider like AT&T! Last time I work with my local store! I will travel to Moses or Yakima for now on.

Augustine helped me set up my Apple accounts, and I can't tell you how much this first time smart phone user appreciated the help. I'm definitely grateful.

Went to pick up an order and I clearly requested not to have the new phone activated, ( the older phone was being used as a business line and I needed it to stay active for two more days.). Agent went into store ( I was curbside) and set up phone and activated the phone. He stated that the screen forced him to activate the phone and that when I ordered the phone online, it will ask client if he/she wants it activated (which I never saw). Then proceeded to inform me that this is why they tell everyone to purchase from the store directly ( which over an extensive period of time w/ ATT- I have never done). When I requested, again, that he remedy the situation immediately he did not offer assistance except that I call ATT myself but it was Sunday so... this agent has caused me hours of aggravation and a non responsive business cell phone line! I have been on ATT chat for at least an hour, they said my old phone would be reactivated in two hours and it’s over three hours now, still not activated. I cannot express how upset I am! I will never pick up my phone again, I’ll have it mailed. Clearly some training needs to occur.

Augustine works at this store. He was friendly, engaging, and very knowledgeable. He got my fiance and I a great deal when we combined our phone accounts. I highly recommend Augustine!