AT&T Store Birmingham Inverness

Great experience

Sabrina was

Went in there , thought they were getting me all these savings and told me my new phone was free, now couple months later my bills is over $100 more than what they said. My phone isnt free and they put the installmants on my old phone that was already paid off so now I cant turn it off they are charging me for a phone I no longer and insurance on it! They are a Scam!!! I cant pay a $300 bill when promised $179

Charles and Sam gave great service with all the info that I needed. They walked me through the process of getting two new Apple watches and a new iPhone13 Pro Max. They answered all my questions with patience and professionalism and told me about some ways that I could save a little on a better television package. Polite, professional and thorough. Thank y’all so much for everything. Y’all are awesome.

We went into the store to switch from another provider. We told the customer representative what we were looking for. She quotes us prices and gave us trade in values for our phones. My husband and son went back 2 days later to switch our 3 phones. They spent 3 1/2 hours in the store getting them switched because she kept messing up the switch. She even told my husband to make sure he checked the first bill for any errors. 2 of the phones would not update in store so they were told to bring them home, update, sync and had 30 days to bring in for trade in value. Well we took phones back and then all the sudden no they are not eligible for trade on new phones- lie number 1. Got first bill and totally messed up and twice as much as what we were quoted- lie number 2. Had to call into customer service to get bill straightened out and now have 2 phones that we cant get trade in value of what we were quoted. Stay away from this store. They will give you a quick sell and you will get stuck with paying more money. Wish I would have just stayed with my other provider