AT&T Store Birmingham Summit Boulevard

I had never been to an AT&T store, that was this amazing. If it was not for Dakota, the representative that had sat with me and helped me through every little problem that I had, I would have switched my services. He did not care how long it took, he sat with me and was determined to help and that shows dedication not only to his job, but to his customers that he truly wants to help. I will stay coming back because of him!!!

After purchasing 3 IPhones and two apple watches (plus safety shields and cases) I have had problems with the charges on my cell bill for last two months. Called ATT and talked with billing/customer service and the loyalty departments. Even though I spent several hours on the phone and spoke with 5 or 6 different people trying get my bill straightened out, no luck. I went to the ATT store and asked to speak with the manager (name is Jacob). Jacob couldn’t have been nicer or more helpful. He was able to resolve all of my issues and invited me to call him or come back should I experience anymore incorrect charges on my bill. In my and my husband’s humble opinion, Jacob deserves a raise and ought to be an ATT training instructor on how to enhance the customer’s experience! He is the best! Thank-you again Jacob!

Upgraded my daughter’s iPhone 8 to a 12…local store didn’t process the promotion and upgrade properly and placed an unauthorized protection plan on the new iPhone…Also, didn’t cancel the old line as promised…very disappointed!

If there was a lower star I would use it. On November 17th 2020 my husband and I came in to upgrade our phones through a promotion. If you traded an iphone 8 iPhone or above there would be no charge for the upgrade. We chose to upgrade to the iPhone mini. We proceeded with the upgrade turned our phones in to the associate Karlee who assured us she would turn the phones in and we would not be charged.Every month I have been charged for the phones and every month I call and am told it has been addressed. I finally reached someone in one of the departments who told me our phones were never turned in. I then called the Summit store in Birmingham where the transaction took place and spoke with Jason Lancaster the store manager, told him the problem and he advised he would check into it and promised to call me yesterday. My request was to fix the problem or produce my old phones or tell us where they were.Needless to say I received no call. I have called 6 times today and he has avoided my calls. I have also tried to reach someone who is over him as the District Manager and have received more run around.We have been customers for19 years. I would like to be contacted by someone who is his boss immediately and I want to know what was done with our phones and I want our bill adjusted accordingly. I hate to think this is a frequent problem of a local store taking your phones and not turning them for your credit of any sort.

I'm a dinosaur (72 yrs old) who was replacing a dinosaur (iPhone 5). Thomas Holcomb was my sales rep. He answered all my questions with curtesy and patience. My experience in upgrading was painless. I highly recommend this store and kudos to Thomas for a job well done.