AT&T Store Birmingham Summit Boulevard

Upgraded my daughter’s iPhone 8 to a 12…local store didn’t process the promotion and upgrade properly and placed an unauthorized protection plan on the new iPhone…Also, didn’t cancel the old line as promised…very disappointed!

If there was a lower star I would use it. On November 17th 2020 my husband and I came in to upgrade our phones through a promotion. If you traded an iphone 8 iPhone or above there would be no charge for the upgrade. We chose to upgrade to the iPhone mini. We proceeded with the upgrade turned our phones in to the associate Karlee who assured us she would turn the phones in and we would not be charged.Every month I have been charged for the phones and every month I call and am told it has been addressed. I finally reached someone in one of the departments who told me our phones were never turned in. I then called the Summit store in Birmingham where the transaction took place and spoke with Jason Lancaster the store manager, told him the problem and he advised he would check into it and promised to call me yesterday. My request was to fix the problem or produce my old phones or tell us where they were.Needless to say I received no call. I have called 6 times today and he has avoided my calls. I have also tried to reach someone who is over him as the District Manager and have received more run around.We have been customers for19 years. I would like to be contacted by someone who is his boss immediately and I want to know what was done with our phones and I want our bill adjusted accordingly. I hate to think this is a frequent problem of a local store taking your phones and not turning them for your credit of any sort.

I'm a dinosaur (72 yrs old) who was replacing a dinosaur (iPhone 5). Thomas Holcomb was my sales rep. He answered all my questions with curtesy and patience. My experience in upgrading was painless. I highly recommend this store and kudos to Thomas for a job well done.

You will not find better service than I received from at&t employee KeShawn @ The Summit location. Second to none! I’ve had service with C-Spire for as long as I can remember. C-Spire does not have a tower in this area leaving me with poor service. I reached out to Verizon and matched their plan with at&t. Verizon could not compete with what at&t offered.

When I arrived at this location, I was met by KeShawn. The gentlemen patiently answered ALL of my questions/concerns and gladly helped me select a plan that best fit my family. I’m indebted to KeShawn. You can’t make an employee care this much about serving a new customer. Thank you, sir!

I visited your store with my son to buy a cell phone a little more than a week ago. At the same time, we purchased a case for the new phone. For some reason, the man who sold us the phone and case neglected to mention that the case would not fit the phone.

I went to your store this morning (7/14/20) to return the case. I was there when the store opened along with approximately 4 other people. Despite there being three employees there, only one employee helped anyone. The other two appeared to be wandering around or out of sight. The person helping was pleasant, but after 30 minutes she was still helping the first person, chatting with her about personal things, showing no urgency to get to the other people in line. I left without getting assistance because I needed to go to work. Now I'll have to go back and wait in line again. I routinely get excellent service when I contact AT&T by phone. I'm surprised and disappointed that customer service is not prioritized at your store.