AT&T Store Leeds Leeds

If I could give 0 stars I would! I went into this location in November 2020 and was told by the associate that if I would open a new line with an iPhone XS that it would only cost $1.00 month. So I bought two new iPhones with the promo and they didn’t have the devices that day so I paid the fee for taxes or whatnot and left. I received the phones a couple of weeks later and gave them to my kids for Christmas. I’ve been with AT&T a long times so I know that it take a couple of billing cycles for promotions to take effect so after that second cycle I went back to the store because the lines were still charging $30 a month each, so $58 more a month from what I signed up for and was told. The same associate told me it would update the next cycle, well it didn’t. So I called customer service and have now had two cases with the loyalty group established because the location confirmed with me and the associates with the loyalty group that the associate that pushed the sale of the devices never submitted the ticket to confirm the promotional offers and that was the problem. However, AT&T refuses to honor the promotion and keeps giving me the run around. This is fraud and horrible!

My visit was handled in a professional manner, the staff was friendly and answered all of my questions.

The reps were very knowledgeable and helpful!! I was in and out in good time.

You have a great team at the Leeds store. They were very helpful and went out their way to help.