AT&T Store Madison Madison

A ZERO stars except they make you choose one minimum. "Helper" switched me from grandfathered plan to save $20/month and now the connection fees doubled and my bill went up $280 a month! I'm LIVID. They don't know what they are doing and it's costing me a sinful amount of money. INCOMPETENT and unhelpful.

Due to the services and patience of Kayla my phone experience was beyond excellent. She was the best. She represented what true customer service is about. She blessed my day.

I have been to this location two times in the last 3-4 weeks and received top notch service. Last evening on my 2nd trip I decided to return because my hometown location was very unprofessional (more concerned about what to play on the radio, incoming personal phone calls, and fun collaboration with their other unprofessional work mates). I did not see the phone I was purchasing until the transfer from my previous phone was complete. Admittedly I did not know a “plus” phone equaled the larger size. I was handed the 4” phone and sent on my way. Remembering my Dec. 26th pleasant support from this Madison location I went back to get what I had intended to get from my local facility. Manager Kayla and sales rep Andrea worked together first to fix the errors previously made (refunded my money for the phone I purchased locally two days before). This took patience on their part to not only backtrack the transactions previously made to get me the proper refund but narrow down what I did and did not want. Communication is key and this location kept me the customer in the communication loop. Thank you Kayla and Andrea for the great 5 star customer service!!

On 12/2/19, around 6pm, my wife and I visited the store at 8135 Hwy 72 W in Madison, Al. We had previously called about the iPhone 6s $99 deal that was being promoted and we told that they had some in stock. We spoke to a young lady and she informed us that after 3/2020, 3g and 4g/lte would no longer work due to 5g coming to the area. When questioned about this, she walked to the back of the store and we never saw her again. Another young lady approached us and when questioned, she gave us the same information. But she said she would sell us the phone but we were unable to bring it back once it stopped working. After a quick google search, I discovered that this information was 100% incorrect. According to AT&T would be shutting these services down early 2022. It was very clear that these 2 young ladies did not want to sell us the iPhone 6s. I am not sure if they misunderstood the information or they were just lying because they wouldn't get a lot of commission off the sale, but I do not appreciate how we were spoken to and blown off. I shouldn't have to argue with a sales representative about their incorrect information. This helped my wife and I decide to go to another AT&T store and buy an iPhone 6s+ because I was not giving my money to this store. Beware their customer service skills are seriously lacking.

Great service to transfer the AT&T service to an upgraded model of iPhone. The technician, Montana, gave us professional and exceptional help in a warm and friendly manner.