AT&T Store Madison Madison

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
8135 Hwy 72 West
Madison, AL 35758
US
We are located on Highway 72 West, at the main entrance to the Target shopping center.
(256) 864-9586(256) 864-9586
Your device, your way, on your schedule
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4.4 out of 5.0full starfull starfull starfull starhalf star
(39 Reviews)
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Shop and delivery your way

  • Shopping cart

    Buy online pick up in store

    • Place your order online and pick it up at an AT&T Retail location close to you in as little as 2 hours.
    • Provides the flexibility to shop anywhere/anytime and pick up at your convenience.
    • Allows the opportunity to touch and feel the device without waiting for shipment to arrive
    • Get product advice and support from an AT&T expert while you’re in-store.
  • Shopping bags

    Start online finish in store

    • Kickstart your store experience in advance to save time
    • Browse and add desired products and service to your shopping cart online
    • Pickup your shopping cart in store and modify as needed
    • Reduce time spent in store by continuing your shopping journey started online

About the Madison Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located in the heart of Madison and love assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have internet packages and an unbeatable selection of wireless accessories you’ll want to check out too!
Where to Park
Parking is available both in front and along side the building.
manager photo
Meet our manager
You may recognize Chris' smiling face as he is an active resident of Madison, AL. When Chris isn’t in store helping his team match you with the perfect wireless, internet and entertainment services, he’s typically out and about in the community. Chris is not only the store manager but also a great neighbor and friend.
manager photo
Meet our manager
You may recognize Chris' smiling face as he is an active resident of Madison, AL. When Chris isn’t in store helping his team match you with the perfect wireless, internet and entertainment services, he’s typically out and about in the community. Chris is not only the store manager but also a great neighbor and friend.

Cellphones, plans & accessories

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  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    I have been to this location two times in the last 3-4 weeks and received top notch service. Last evening on my 2nd trip I decided to return because my hometown location was very unprofessional (more concerned about what to play on the radio, incoming personal phone calls, and fun collaboration with their other unprofessional work mates). I did not see the phone I was purchasing until the transfer from my previous phone was complete. Admittedly I did not know a “plus” phone equaled the larger size. I was handed the 4” phone and sent on my way. Remembering my Dec. 26th pleasant support from this Madison location I went back to get what I had intended to get from my local facility. Manager Kayla and sales rep Andrea worked together first to fix the errors previously made (refunded my money for the phone I purchased locally two days before). This took patience on their part to not only backtrack the transactions previously made to get me the proper refund but narrow down what I did and did not want. Communication is key and this location kept me the customer in the communication loop. Thank you Kayla and Andrea for the great 5 star customer service!!
    Response from AT&T
    Hi Mark Swanner. Thank you so much for being a valued customer and we are so happy that Kayla and Andrea was able to resolve your needs.
  • 1 out of 5full starempty starempty starempty starempty star
    On 12/2/19, around 6pm, my wife and I visited the store at 8135 Hwy 72 W in Madison, Al. We had previously called about the iPhone 6s $99 deal that was being promoted and we told that they had some in stock. We spoke to a young lady and she informed us that after 3/2020, 3g and 4g/lte would no longer work due to 5g coming to the area. When questioned about this, she walked to the back of the store and we never saw her again. Another young lady approached us and when questioned, she gave us the same information. But she said she would sell us the phone but we were unable to bring it back once it stopped working. After a quick google search, I discovered that this information was 100% incorrect. According to AT&T would be shutting these services down early 2022. It was very clear that these 2 young ladies did not want to sell us the iPhone 6s. I am not sure if they misunderstood the information or they were just lying because they wouldn't get a lot of commission off the sale, but I do not appreciate how we were spoken to and blown off. I shouldn't have to argue with a sales representative about their incorrect information. This helped my wife and I decide to go to another AT&T store and buy an iPhone 6s+ because I was not giving my money to this store. Beware their customer service skills are seriously lacking.
    Response from AT&T
    Hello Nathan H. Our number one goal is to provide you with an exceptional customer experience. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 5 out of 5full starfull starfull starfull starfull star
    Great service to transfer the AT&T service to an upgraded model of iPhone. The technician, Montana, gave us professional and exceptional help in a warm and friendly manner.
  • 3 out of 5full starfull starfull starempty starempty star
    No satisfaction. Service rep said they would call me within 24hrs with my question resolution since he had to discuss the question with his manager. It's been a week.....still waiting on the call.
  • 5 out of 5full starfull starfull starfull starfull star
    The expertise of Casey was amazing. What was expected to be a two hour visit was over in 30 minutes because of great customer service.

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