AT&T Store Madison Madison

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
8135 Hwy 72 West
Madison, AL 35758
US
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4.2 out of 5.0full starfull starfull starfull starempty star
(45 Reviews)
Map of 8135 Hwy 72 West in Madison

Our top priority is to keep our valued customers, employees, and communities safe. We appreciate you taking note of some recent changes and new options we have added to best serve you.

• We’re now offering more ways to serve you! Curbside service, touchless transactions, and in many areas, no-contact delivery with virtual set-up is now available.

• To ensure social distancing and safety, we are limiting the number of people we can assist in-store. The myAT&T app and att.com are convenient options for bill payments, accessory purchases and device upgrades to help save you time.

• Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them. We appreciate your partnership in keeping our communities safe and healthy.

 •  Hand sanitizer is available in all our locations for both customers and employees. Surfaces are cleaned and sanitized at regular intervals throughout the day.  

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IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
Save More With Unlimited Your Way
Pick the perfect unlimited phone plan for each family member with Unlimited Your Way. From $35/mo. per line for 4 lines.

Special offers and new phones for Madison

  • AT&T iPhone 11

    SMARTPHONE DEALS

    AT&T has great deals on the latest phones like the iPhone SE, iPhone 11 & iPhone XR. Get your new iPhone with AT&T the fastest network for iPhone.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • AT&T Right To You
    AT&T Right To You

    FREE PERSONAL DELIVERY

    Personal delivery. Expert setup. All free. Get delivery and expert setup as soon as today.
    AT&T Right To You℠ subject to availability. Select areas only.
  • AT&T PREPAID
    Prepaid phone plans in Madison

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Madison?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Madison Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Hwy 72 West AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
Parking is available both in front and along side the building.
manager photo
Meet our manager
Caitlin leads the team of friendly experts at the Hwy 72 West AT&T store and has been with AT&T for 4+ years and is proud to serve the Madison community providing the best in wireless and entertainment solutions. Caitlin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Caitlin leads the team of friendly experts at the Hwy 72 West AT&T store and has been with AT&T for 4+ years and is proud to serve the Madison community providing the best in wireless and entertainment solutions. Caitlin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Great customer service!!! Terri brought all of her AT&T knowledge and skills to the table. She was professional, courteous and made me proud to be with AT&T all these years
    Response from AT&T
    Hello Dedra G. We appreciate you coming in and we are glad Terri was able to take care of you. We look forward to seeing you again.
  • 1 out of 5full starempty starempty starempty starempty star
    Terrible customer service !! Shane turner and Bjarne Borreson are 2 bold faced liars. They aren't competent and need to be fired. terrible company with incompetent employees
    Response from AT&T
    Hello Steve, We are sorry you were had this experience. We would like to look into this for you. Please send us a Direct Message on our Twitter or Facebook, or visit www.att.com/contactus. Thank you.
  • 5 out of 5full starfull starfull starfull starfull star
    Great service, everyone was friendly.... I love good customer service!!! Great Job guys
    Response from AT&T
    Hi! Thank you for being the best part of AT&T.
  • 1 out of 5full starempty starempty starempty starempty star
    Tarsha was the associate who answered the phone when I called. She was difficult and unwilling to help me when I asked which iPhones they had in stock and what the prices were. She audibly huffed and appeared put off by the effort involved in reviewing the information. After a short back and forth, in which she was rude about helping me and tried to avoid helping me with my original request, I asked to speak with another associate. I didn’t think my original request was that big of a hassle, but with how inconvenienced she acted I guess it was for her. The phone was disconnected after over an hour on hold. I traveled to the store to ask for a manager. I asked where I could put in a formal complaint with someone above store level. The manager I was talking to gave me her own email address to write a complaint to.

    All in all, I felt like I was a big hassle, even before I became a hassle by complaining. Then I felt like I was given the run around when I complained.
    Response from AT&T
    Hi Jeff. Our number one goal is to provide you with an exceptional customer experience. If you would like to speak to the area manager, please let us know and we will take care of your issues.
  • 1 out of 5full starempty starempty starempty starempty star
    A ZERO stars except they make you choose one minimum. "Helper" switched me from grandfathered plan to save $20/month and now the connection fees doubled and my bill went up $280 a month! I'm LIVID. They don't know what they are doing and it's costing me a sinful amount of money. INCOMPETENT and unhelpful.
    Response from AT&T
    Hello Marcia, I sincerely apologize for this issue, feel free to reach out to the store manager at the Madison location.

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