AT&T Store Anchorage Abbott Road

I would like to thank Montrese for all his support To help create a Christmas surprise for my daughter. He made this very easy and even remembered me from 10 days before when I came into the store to look around. Montrese went out of his way with all the Covid restrictions to be sure everything was right. Great employees are hard to come bye. Montrese. is a winner. Thank you very much, Bob Besch

I didn't mind that I had to wait in my car until I could be serviced,however the website has "make an appointment" which I did since I live 90 miles away. When I got there I let a couple people go ahead of me because I thought I had an appointment, in fact got several e-mails confirming my appointment, but was told I had to wait my turn that they don't do appointments. Anyway they didn't have what I wanted and they had to go to another store to get it and I had to leave and come back and stand in line all over again to get my device. I also made it quite clear that I didn't want insurance or anything that would add any additional charge to my account other than the device itself but I just got an e-mail reminding me that the insurance would add $15 to my account. I went on line and the on line service is lame so I called and have been on hold 8 minutes so far. I certainly hope I can resolve this issue when they answer because gonna make me so mad if I have to call some place else.

I go there for a simple phone upgrade and a guy says I needed to wait outside in my truck I had a face mask and didnt want to be there all day and I'm sitting around in my truck for 30 minutes and a lady parks next to me goes to the door the same person told her she needed a mask she goes to her car gets a mask and then goes back and the guy lets her in and I put my mask on try go to the door and the guy waves me off and doesn't let me in and I tell him I have been waiting for 30 mins and all he says so have everyone else man then I walk off I think I should go to Verizon might have better customer service for stuff like this

The store on Abbott Rd is terrible. The Apple store in Anchorage is closed I need more than some inexperienced Rep to help me get back on track. The first visit I got sent away, telling me it was my Internet. I had a news internet box out in last week. I got internet up & going but didn’t solve my problem. The next visit was better. At least he looked at my phone history. The third one was terrible. He is a boy about 19 yrs old & didn’t know what to do. He wouldn’t look at my history or what could be wrong. How can u hire someone that doesn’t know how to help u work at your store. I just thanked him & walked out. It seems the employee’s are there to sell u expensive phone’s. How do I get a real tech to help me?

I understand the need for social distancing and the steps the store has taken to ensure everyone’s safety, however I came in to upgrade my phone since I haven’t done it in a few years. I brought my Autistic son with me to upgrade his as well. I was told he couldn’t come in the store because of the “new” rules. After a short wait, a very rude, arrogant man named Earl came out and stated he would assist me outside. I’ve been an AT&T customer for over 10 years and a First Responder for 20. I need my phone. Earl just kept repeating “what do you want”? I don’t know, I haven’t had an upgrade in a while. He was so indignant and condescending. I told him I wanted to see what they had, his reply “ what do you want” by this time I was not going to continue to stand there and be berated by this man, named Earl. This is how you loose lifetime customers. AT&T you need to figure this out. Obviously this man needs customer service training. SMH
Oh still no upgrade, Thanks Earl 😡