AT&T Store Anchorage Sears Mall Store

STAY AWAY FROM THIS AT&T!! I don't normally write reviews, but my experience was so awful that I felt compelled to warn everyone. Switching from GCI to AT&T took +9 HOURS over the course of 4 days, 5 visits, and even a visit to a different AT&T out-of-state while on a business trip. This store lied to us about current promotions; they messed up switching us over so calls/texts/voicemail suddenly stopped working; they changed one of our phone numbers to an out-of-state phone number without telling us and against our requests; they didn't listen to us about who should be listed as authorized users; they were either lying or stupid when they told us that the "URGENT" AT&T text messages we were all being bombarded with were unimportant, to ignore it, and that they will eventually stop; on day 4, one of the phones stopped sending/receiving phone calls for a few hours, and then suddenly started working again after shutting it off and on multiple times; they put in the wrong phone ID when programming the SIM cards; they stayed mostly in the back, and checked on us a few times with an endless list of excuses as to why this was taking so long; they knew one of the phones was an older Samsung, but failed to verify the contacts weren't saved on the SIM card prior to disposing it - that user lost ALL of her contacts. This is a condensed version of my complaints due to limited characters. Please email for a detailed version.

No greeting or acknowledgement when I walked in. Every employee Busy but at least say hi. No clear way to ask for assistance. Wondering around the store trying to figure that out. Finally a clerk decided to check people in. My problem was ive been waiting then Dustin checks people in ahead of me. Then I complain and instead of correcting the mistake asks me to leave. Asked f or manager and am still waiting 30 mins later while typing this review. Legendary service once again!

Very happy customer. I lost my phone, went to the AT&T store to purchase a new phone and have service shut off from old phone. This was quickly done by Raymond. Upon getting home, I received a call from Troy stating a good honest citizen had found my phone and turned it in. I returned to the store that evening and Raymond quickly reversed everything, turning my original phone back on. My refund, less the restocking and set up fee was posted to my account within 2 days.

I was greeted as soon as I walked in. They couldn't help me right away but they did let me know they'd be with me as soon as possible. Sean gave me the information I was looking for in a way that I could understand. I'm not very tech savvy but it was easy to make a choice based on the information presented. Thank you for being available.

Less than 10 mins to get what I wanted. CSR knowledgable and informative.