AT&T Store Anchorage 5th Avenue Mall

In-store shopping
In-store pickup
Map of 320 West 5th Ave in Anchorage
Get directions to AT&T Store at 320 West 5th Ave Anchorage, AK
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Day of the WeekHours
Monday12:00 PM - 8:00 PM
Tuesday12:00 PM - 8:00 PM
Wednesday12:00 PM - 8:00 PM
Thursday12:00 PM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday12:00 PM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

320 West 5th Ave
Suite 182 - 1st Floor
Anchorage, AK 99501
US
We are located inside on the 1st floor. Outside entrance accessible via 5th Ave.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Anchorage

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for $0 with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Anchorage

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Anchorage?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Anchorage Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the 5th Ave Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the 5th Ave Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Parking is available at the 5th Ave Parking garage.
manager photo
Meet our manager
Robert leads the team of friendly experts at the 5th Ave Mall AT&T store and has been with AT&T for 8+ years and is proud to serve the Anchorage community providing the best in wireless and entertainment solutions. Robert is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    I want to give a big shoutout to Latrelle (sorry I didn't catch his last name) he helped me last week get back on the air after I lost my phone, he was knowledgeable, patient, articulate, and just an overall nice gentleman, he is truly an asset to your company. Whatever you are paying him is probably not enough. THANKS A TON!!! Fly high, Go Far Latrelle
    Response from AT&T
    Hi Randall W. We work hard to staff our stores with knowledgeable and friendly associates. So glad to hear that Latrell was such a gentleman and able to help you with all of your needs! We sincerely appreciate you and all our customers :)
  • full starfull starfull starfull starfull star5
    I had THE BEST experience at your downtown Anchorage location on 7/29/21. I am sure all of the employees there are great. We happened to get Justin Crowell as our sales person and he was beyond great. He was helpful, knowledgeable, friendly and professional. I purchased a new phone and accessories. I think it took about an hour to complete the whole transaction and have him transfer information from the old to the new phone. I had lots of questions and Justin was very patient and explained everything so I could understand it. Even when Justin was busy with me, he never failed to welcome a new person entering the store, ask them a question or two and let them know if they should have a seat and wait for the next available rep or direct them to the kiosk. It didn't feel like an interruption at all, I thought it was great that they were ignored and didn't have to wait a long time to ask a simple question. My niece was with me and we talked about her phone after I purchased mine. We ended up going back to the store and she upgraded her phone. I think Justin is an asset to AT&T and I hope he is well compensated!! I would highly recommend Justin at the downtown location.
    Response from AT&T
    Hi Michelle T. Our number one goal is to provide you with an exceptional customer experience. Glad to hear that Justin was able to provide you a great experience during your visit! We sincerely appreciate you and all our customers! :)
  • full starempty starempty starempty starempty star1
    Horrible Customer Service. Had someone open an account with two new iPhone 11's and phone lines with an estimated monthly charge of $324.00. I spent 30 minutes on hold and decided to go to the store. Waited 15 minutes (OK because of safety and COVID) to be told to call customer service and the fraud department. Gentleman scanned my ID said the phones were not on my account. Great news. Asked him to sign and date verifying this in case I get charged and he wouldn't do it. He then went to the next person in line. I've been an AT&T customer for 16 years - that's what you get for paying your bill on time and loyalty - absolutely nothing.
    Response from AT&T
    Hello Tom, Our number one goal is to provide you with an exceptional customer experience. Please contact the store at 907-258-2191 and ask for Robert Lowe if you would like to discuss your store interaction further.
  • full starempty starempty starempty starempty star1
    I would give this no star, a big ZERO. I'm not with them any more and will never use their services ever again. Not only their customer service is bad but they were charging me even four months after i cancled my services with them!!!!! Dont ever use their services ever!!! i wouldnt want them to cheat you out of hundreds!!! 200% would not recommend them!!!!!
    Response from AT&T
    Hi Teresa. This is not the experience we wanted you to have. We would like the chance to address your situation. Please reach out to us at 1-800-331-0500 if you would like us to look into this for you.
  • full starempty starempty starempty starempty star1
    Worst customer service. came in to get a new sims card cause mine kept giving me issues. The guy tried to charge me for it. which is fine. but then he kept talking about there plans. i was on pre paid. so i ended up signing up for a plan and i added my boyfriend to that plan. it took forever to get everything set up. the guy had to give me boyfriend a new sim card cause the internet wouldnt work on his phone. it kept giving him issues so the worker asked for him to do something in the setting. but it ended up re-setting all my boyfriends setting on his phone and did not fix the internet. then like three other workers came over trying to help the worker figure out what was going on and tried to fix it. turns out the worker didn't do something right with switching the plan over to my boyfriends phone. the workers managed to fix the internet on the phone. but did not know how to fix the set up of his phone. the workers referred us to best buy, and told us to ask to speak to an expert. so we left but the whole time we just had issues with the phone so we went back and asked to speak with a manger. but he was no help. he was just blaming the app that we showed him the issue on. but it wasn't just the app that was having the issues. overall it was just a bad experience. and when i told them that they made us feel like they where blaming us for the issues with the phone they asked how. and i was trying to explain why and the worker interrupted me and said well we have to ask certain questions to fix a problem. when setting up the app to pay my bill it didn't show so i called at&t to check how much the bill would be, and i wanted to remove the protection plan the lady couldn't give me an answer and she told us she removed the protection plan she didn't. i asked to speak to a manger but a manger new got on the phone.
    Response from AT&T
    Hi Angel. We work hard to staff our stores with knowledgeable and friendly associates. This is not the experience we wanted you to have. Serving our customers with the best service possible is something we strive for every day. We're sorry we fell short of your expectations. Your experience in our store matters to us, and we'll work to make sure the next experience is better.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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