AT&T Store Alameda Fifth Street Alameda

The customer service I received at the Alameda store was probably the worst I have had with AT&T. The employee commented on personal items in my phone, began filing a claim without explaining options or cost to me, and was rude and short with my questions. He claimed he could not help me trouble shoot a basic calendar issue without even trying, when I had heard him help the previous customer with a similarly basic issue with voicemail. I got the impression he genuinely did not want to help me. The other employee in the store seemed to be very helpful with the customer he was helping. But this guy would get minus stars from me if that was an option.

thanks to team for a very smooth upgrade today
Cameron did a fantastic job of guiding me thru all the options and then personally overseeing the transfer of all my data to new phone
super personable and knowledgeable
he also dealt with a crazy Karen lady at same time who was on wrong meds
handled it like a pro

Buyer Beware:

In Nov 2019, I went into the store to transfer a phone number from my personal account to an existing business account. After an hour I was told it went through and everything went ok.

Now: After 11 months, 8 calls to AT&T, I been transferred 4-6 times each call, I am told it is another department or they cannot help me.

I am charge $200-300 EXTRA per month which has resulted in $3,000+ in incorrect billing to date. (I am literally on the phone right now trying to get this resolved..again...on hold)

Please be careful when dealing with a business whose focus is NOT customer service.

Not Happy! When I purchased my screen cover, I was led to believe I could return to have it replaced. Wasn't informed that it would have to be an AT&T product. No problem! My complaint today is against the store manager and one of the store clerks; both were argumentative and did not have on a face mask. I will never shop at this AT&T store again! Unsatisfied customer!!

I went to this store as a last resort since I had a frustrating experience with the techs from Asurion Insurance Company when I got my new phone in the mail. After being on the phone for 3.5 hrs working with two techs who were assisting me with getting my phone activated and transferring my data and photos from my old phone to the new one, I was disconnected. Ugh! After waiting for quite some time for a call back, I finally hung up.The next morning around 10:10 am, I met Anyla, who was the only employee in this store. Fortunately, I was the only customer at that time. Anyla immediately cleared my new phone since she did not know what was done previously. She got the data and all the photos transferred without a problem. Over the two hours I was there, between assisting me, she helped other customers was they were coming in. She was patient, calm, and respectful with everyone she assisted. Then she gave me suggestions and advice in how to make good use of my new phone since the format was a little different from my old phone. I was appreciative of the excellent service she gave me. The last time I came to this store, the other employees were not helpful. Thanks, Anyla!