AT&T Store Alameda Fifth Street Alameda

I went to this store as a last resort since I had a frustrating experience with the techs from Asurion Insurance Company when I got my new phone in the mail. After being on the phone for 3.5 hrs working with two techs who were assisting me with getting my phone activated and transferring my data and photos from my old phone to the new one, I was disconnected. Ugh! After waiting for quite some time for a call back, I finally hung up.The next morning around 10:10 am, I met Anyla, who was the only employee in this store. Fortunately, I was the only customer at that time. Anyla immediately cleared my new phone since she did not know what was done previously. She got the data and all the photos transferred without a problem. Over the two hours I was there, between assisting me, she helped other customers was they were coming in. She was patient, calm, and respectful with everyone she assisted. Then she gave me suggestions and advice in how to make good use of my new phone since the format was a little different from my old phone. I was appreciative of the excellent service she gave me. The last time I came to this store, the other employees were not helpful. Thanks, Anyla!

Great friendly staffVery knowledgeable Only issue there air conditioner was bustedHot like a oven

I did not get my receipt for the sim card and mobile no. Not emailed to me.

The young lady that helped me was an amazing Customer Associate/Sales Rep. Although I knew what I wanted, she still took the time to confirm in fact that’s what I wanted and explained to me what I was getting. She offered to change my 4 digit passcode because I couldn’t remember it and offered to change my due date because I had mentioned that I always schedule the payment online to be debited from account after the due date. She was the only person working in the store so when other customers came in she greeted them and explained it would be a few minutes before she could get to them due to my transaction. She expressed to them that they could look around the store or have a seat. I’m big on customer service and she impressed me. I wasn’t even irritated when she kindly asked about my cable service and told me about the service AT&T offered.

The lady was really helpful. As a new person in California, she took her time to explain the various plans and offer me the best and affordable plan that met my needs. All are explanations were succinct and delicious. Thank you girls! Thank you AT&T.