AT&T Store Cerritos Cerritos South Street

I love coming to this store. Everyone is so friendly and helpful.

I experienced great customer service at this location, they were well staffed and very attentive. My issue was resolved swiftly and everyone was very friendly. I highly recommend.

The manager at this location has zero customer service. I was sent by ATT customer service to resolve an issue with an order. The manager refused to read the notes and said whatever ATT said to me over the phone did not matter to him. He said his store his rules basically. His attitude and professionalism are very questionable.
If could give a ZERO I would.

Bad customer service. We went to this store on 3 different occasions; and the issue was not resolved. Customer service is either poorly trained/ill-informed or lazy as they do not want to be inconvenienced. We came in on a Friday night to add a line to the plan, which Maria Delgado helped us out. We soon realized that we did not like the phone. We came back two days after to exchange the phone. Again, we spoke to Maria who first told us the exchange was not possible because of the promotion. However, she was soon interrupted and negated by another female associate who said that they can do the exchange but with a restocking fee on the unopened and untouched phone. We found this absurd and left. After talking to ATT's customer service on the phone, we were told to bring the print out of the return policy to the store so that we can exchange the phone in store (fastest way to get a new unit). We came back 4 days after our initial visit. Maria reiterated the information about the restocking fee. Armed with the print-out of the return/exchange policy, we politely informed her that restocking fee did not apply to unopened products. Once again, her female associate (the same imposing one as before) interrupted and conviently said the manager Melissa was not in the premises to waive the restocking fee. It appears that they were aware of the rules and just did not want to assist us in the exchange, which was why they purposely told us the wrong information. And when they were forced to face the facts, they conviently found another excuse not to help. I had questioned them and asked them to try. My requests were ignored as I was simply interrupting their chat while there were no managers or customers around. Please note that this store does not want to help if you may face issues. Fortunately, ATT phone customer service was able to assist us.

Claudia is the best. She went above and beyond to hook us up. Very knowledgeable of the product and company.