AT&T Store Citrus Heights Sunrise Boulevard

I came in to upgrade my phone to an iPhone SE 2020. Another store was out of stock but they were able to verify that this store had a few in stock.

Upon entering the store I was met by Ashlynn who was knowledgeable and helpful. She did an amazing job at getting me what I needed and what I was there for. She didn’t try to up sale me anything that I didn’t need and she knew that my time was valuable. Ashlynn made the transaction quick and easy.

During the transaction a store manager named Tom came over and tried to sale me some new lines of service and went on and on about adding lines and getting a package deal. It was clear that there’s a sales based incentive that Tom was trying to sale.

Tom’s sales pitch took longer than the whole transaction with Ashlynn. Normally this would not be an issue but I had my children with me and I could have done without the waste of time trying to sell me something that I didn’t need.

On the other hand, Ashlynn understood this and hurried me through the process and helped me with what I needed. I applaud her understanding, customer service and dedication to great service. Ashlynn’s understanding of what customers need would be a great model for Tom to follow; along with other employees. I am very pleased that Ashlynn helped me, otherwise; I may have just walked out without a new phone.

If you want honest service and great help ask for Ashlynn.

I spent 4 hours over the last three days trying to straighten out a problem created by the call center. Fed up with trying to sort it out over the phone I went into the store. Parker spent a few hours getting the corporate office to study the issue and solve the issue. Her tenacity restored my faith in customer service. Thank you Parker for all your help.

Victor Fuentes, the manager, is rude, disrespectful, zero people skills, short tempered. Should not be in customer service, management is definitely is for him. Anger Management classes highly suggested, as well as learning some basic manners. Review was left after our last visit, it's been deleted. Not going to that store ever again, but will also make sure i am heard and other people are aware. There are other stores with people that are a pleasure to work with. Every time we have an issue, they tend to get aggressive and mad. Issue on AT&T's end. They don't owe their mistakes. Rather rude, and angry with the customers. Remember, this is expensive service, and we are the customers. McDonald's beat this story in customers service in every way.

Worst store ever; worst employees ever.

Stay Away From This Store they can INSULT YOU. I was overcharged a few days ago and I came to figure out what was the issue. The "Manager" meet me and told me to wait. At the moment in the store were 2 customers and 2representatives + "Manager". After a while one of the representatives ask me to take a sit, unfortunately, it was Andrew which in our conversation INSULT me. I asked to talk with the "Manager". Andrew told me he is "busy" but he didn't announce him yet. After Andrew saw, I'm not going anywhere, he left and return after 7 min with the "Manager" which instead to apologize for Andrew's behavior and POOR customer service start to blame me that I'm a liar and he knows his employee better.
Finally, I got overcharged + I was insulted = AWFUL customer service. I resolved my problem on the phone with customer service in 10 min. DONT WEST YOUR TIME with this STORE. Such an attitude is not acceptable.